Customer Service Engineer
Germany
Responsibilities
Location Schwabenheim an der Selz, Rhineland-PalatinateDE Job ID REQ-053919PerkinElmer is looking for a Customer Service Engineer to join out Team on Customer site in Schwabenheim.
Successful Candidate will be responsible for on-site support for our customers regarding the installation, maintenance, repair and qualification of analytical devices and other Laboratory/Shopfloor devices.
·Onsite Trouble Shooting and Repairs
oDiagnose and resolve technical issues with equipment or systems on customer premises.
oPerform routine maintenance to ensure optimal functionality.
o Install and set up new equipment according to specifications. Execute repairs, replacements, or upgrades to hardware and software components.
oConduct thorough testing to ensure proper functionality.
oProvide training to end-users on the operation and maintenance of the installed systems.
·Customer Support
oServe as the primary point of contact for customers, addressing inquiries and concerns.
oCollaborate with clients to understand their needs and provide appropriate solutions.
oOffer technical guidance and advice to optimize equipment performance.
·Documentation
oMaintain accurate records of service activities, including diagnostics, repairs, and installations.
oPrepare detailed reports for both internal and external stakeholders.
oDocument customer communication and feedback for continuous improvement.
·Collaboration
oWork closely with internal teams, including Scientific Services, engineering, and customer support, to coordinate efforts and achieve customer satisfaction.
oCollaborate with Customer site functions to promote the OneSource culture across LAMP and EHS programs.
·Remote Support
oProvide remote assistance to other customer sites when on-site presence is not required.
oUtilize various communication tools to troubleshoot issues and guide end-users through problem resolution.
·Continuous Learning
oStay updated on industry trends, new technologies, and product developments.
oParticipate in training programs to enhance technical skills and knowledge.
·Adherence to Safety and Quality Standards
oFollow Customer safety rules and guidelines while performing on-site tasks.
oEnsure compliance with quality standards in all service activities.
oActive contribution on PerkinElmer Complaint Management
oFeedback on quality performance to business Units
·Commercial
oIdentify M2M leads and opportunities.
oClose collaboration with site leader to grant Global MSA conditions are respected.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
