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System Admin Team Lead

Rensselaer, New York

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Location Rensselaer, New YorkUS Job ID JR-024221

Job Title: IT Team Lead

Location: Rensselaer, NY

Type of Assignment: Fulltime

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of about 14,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further.

Job Purpose:

  • The OneSource Team Manager provides management, escalation support and technical expertise to the client’s global team and supporting the Computing Analyst.
  • The roles primary task is to support the local Computing Analysts and provide ongoing development of their technical skills over time. 
  • In addition, the candidate act as the liaison between the client and the service team.
  • This role works seamlessly with and supports the other PerkinElmer practices and divisions within the lab computing environment, to maintain and expand our service footprint to meet the client’s needs. 

Core Job Duties:

  • Manage technical support service for the client and the PKI Computing Analyst team.
  • Implements, monitors, and provides technical support of customer environments, typically integrated with instrumentation 
  • Implements and manages customer specified procedures and processes across the LC Practice
  • Provides technical expertise for the team’s escalations and compliance efforts
  • Acts as Liaison for software/hardware related inquiries
  • Escalates issues that are not resolved via regularly identified support channels.
  • Acts as an interface between client, and internal PKI teams.
  • Conducts daily ticket scrum meetings with the global team
  • Monitors Ticket Queues to assure of 95% SLA compliance
  • Supply LC technical expertise as required.
  • Work collaboratively with the Site Lead and the Practice Manager to change and or implement new policies and procedures.
  • Manages small LC projects
  • Assures team’s adherence to the clients and PKI’s LC policies and procedures.
  • Attend the client meetings as the PKI LC technical liaison
  • Assist and support other PKI practices and divisions as required.
  • On-board and training new hires to assure that the process is expedited and managed.
  • Monitor Ticket Queues and the LC team’s productivity, load balance and distribute tasks as necessary.
  • Maintains and Tracks LC Team device access and related client training.
  • Provide and coordinate GMP, GDP and compliance services.
  • Audit support and resource coordination.
  • Ensures team has sufficient staff to provide service continuity.
  • Is available via phone for issue escalation 24/7.

Basic Qualification:

  • Bachelors of Science in Computer Science or Life Science
  • 5+ years of relevant technical experience including (but not limited to), Windows technologies, networking, remote computing, laboratory equipment support, project management and backup systems
  • 2+ years of leadership experience 

Qualifications, Skills & Experience:

  • Experience with virtual machine support
  • Experience with scientific instrumentation
  • Experience with regulations and regulated environments

Required Skills:

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  • Ability to troubleshoot complex instrument and technology issues.
  • Strong verbal and written communication skills.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
  • Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code.
  • Excellent project management skills
  • Be self-motivated, able to lead and maintain new service implementations

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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“PerkinElmer has empowered and provided me the opportunity to learn and grow with the company. Every success is celebrated at PerkinElmer. I contribute every success to my supportive mentors and my team, the best that I have got in my entire corporate years. The sense of belongingness and respect for each other gave me a deeper meaning of what a family truly means. At PerkinElmer, I have found my family.”

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“PerkinElmer is, by essence, a truly ethical company and I feel myself supported and valued. It is great to work in a place where my personal values match the company´s values, and that is PerkinElmer for me”

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