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OneSource Leader, Historian Support Engineer

Rensselaer, New York

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Responsibilities

Location Rensselaer, New YorkUS Job ID JR-026320

Job Title: OneSource Leader, Historian Support Engineer

Location: Rensselaer, NY

Type of Assignment: Fulltime

Job Description:

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of about 14,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further

Job Purpose:

  • The OneSource Team Lead Proficy Historian Administrator provides technical expertise to the client’s global team and supporting the Principle Lead Computing Analyst.
  • The roles primary task is to support the local Lab Computing engineers and provide ongoing development of their technical skills over time. 
  • In addition, the candidate will be supplying Laboratory IT support services as required.
  • This role works seamlessly with and supports the other PerkinElmer practices and divisions within the lab computing environment. 

Core Job Duties:

  • Acts as the technical support contact for the client and the PKI LC (Lab Computing) team.
  • Implements, monitors and provides technical support of customer environments, typically integrated with instrumentation 
  • Implements and manages customer specified procedures and processes across the LC Practice
  • Provides technical Subject Matter Expertise for new system validations and change management efforts
  • Acts as Liaison for software/hardware related inquiries
  • Escalates issues that are not resolved via regularly identified support channels.
  • Acts as an interface between client, business and corporate teams.
  • Conducts daily ticket scrum meetings with the global team
  • Monitors Ticket Queues to assure of 95% SLA
  • Supply LC technical expertise as required.
  • Work collaboratively with the Site Lead and the Practice Manager to change and or implement new policies and procedures.
  • Manages small LC projects
  • Assures team’s adherence to the clients and PKI’s LC policies and procedures.
  • Attend the client meetings as the PKI LC technical liaison
  • Assist and support other PKI practices and divisions as required.
  • On-board and training new hires to assure that the process is expedited and managed.
  • Monitor Ticket Queues and the LC team’s productivity, load balance and distribute tasks as necessary.
  • Assure that the inventory is updated and maintained to the PKI and Client expectations.
  • Maintains and Tracks LC Team device access and related client training.
  • Provide and coordinate GMP and compliance services.
  • Audit support and resource coordination.
  • Ensures team has sufficient staff to provide service continuity.
  • Is available via phone for issue escalation 24/7.
  • Build and maintain a working relationship with Lab Owners, IT Teams Facilities teams, and Management.
  • Update the Regulatory Asset Management systems inventory of lab equipment, PC’s, software and any other information pertinent to the environment
  • Maintain daily project related communications with team
  • Act as technical SME
  • Support Proficy Data Historian
  • Support:
    • Audit response
    • Validation
    • Lab Administration
    • Periodic Evaluation Report (PER) requests
    • Investigations
    • Data backup configuration
    • Software: training and advanced end user
    • Data integrity assessments
    • Training
  • Repair systems
  • SOP Authoring
  • Implement continuous improvement
  • Write change control requests and test plans
  • Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
  • Ability to manage one’s time with minimal supervision to achieve objectives

Qualifications, Skills & Experience:

Basic Qualifications:

  • Bachelors of Science in Computer Science or Life Sciences
  • 5+ years of technical experience in Windows technologies, networking, remote computing and backup systems
  • 2 plus years’ experience in Manufacturing or Lab environment

Preferred Qualifications:

  • Some scripting or programming
  • Experience with scientific instrumentation
  • Experience with regulations and regulated environments
  • Experience with virtual machine support
  • Understanding of lab practices, instruments, and software
  • Demonstrated Leadership abilities and be achievement oriented.
  • Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
  • Strong verbal and written communication skills.
  • Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative.
  • Problem solving skills to resolve issues
  • Experience with Proficy Data Historian and PLCs

Required Skills:

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  • Ability to troubleshoot complex instrument and technology issues.
  • Strong verbal and written communication skills.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
  • Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code.
  • Excellent project management skills
  • Be self-motivated, able to lead and maintain new service implementations

Competency Profile:

WORKPLACE COMPETENCIES:

Contributing to Team Success

Actively participating as a member of a team to move the team toward the completion of goals.

Key Actions

  • Facilitates goal accomplishment—Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.
  • Involves others—Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.
  • Informs others on team—Shares important or relevant information with the team.
  • Models commitment—Adheres to the team’s expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Customer Focus

Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Key Actions

  • Seeks to understand customer—actively seeks information to understand customer circumstances, problems, expectations, and needs.
  • Identifies customer service issues—Identifies breakdowns in internal processes and systems that directly impact customer service and retention; expresses concerns to others.
  • Creates customer-focused practices—Uses understanding of customer needs to institute systems, processes, and procedures to ensure customer satisfaction and to prevent service issues from occurring; promotes customer service as a value.
  • Assures customer satisfaction—Makes sure that customer solutions, practices, and procedures are carried out and achieve their objectives.

Managing Work/Time Management

Effectively managing one’s time and resources to ensure that work is completed efficiently.

Key Actions

  • Prioritizes—Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
  • Makes preparations—Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.
  • Schedules— Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.
  • Leverages resources—Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
  • Stays focused—Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

TECHNICAL RELATED COMPETENCIES

User & Customer Support:

The range of services providing assistance and technical support to help users implement and solve problems related to computer technology.

Work Functions:

  • Assesses User Needs
  • Monitors Metrics and Performance
  • Provides Customer Service and Support
  • Provides Training on New Hardware/Software
  • Troubleshoots Problems

Security & Data Integrity:

The standards, issues, and applications used to protect information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction.

Work Functions:

  • Assures data and information systems are available to authorized uses
  • Ensures data integrity
  • Protects data and information systems from accidental disclosure or destruction
  • Protects data and information systems from unauthorized access or modification
  • Protects data and information systems vulnerable to inappropriate use or malicious compromise

Work Conditions:

Lab Environment (may need to follow Personal Protective Equipment and Safety Polices); Office Environment. 

Physical Requirements:

The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The employee will regularly require walking, standing, sitting and talking or hearing; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.​

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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“PerkinElmer has empowered and provided me the opportunity to learn and grow with the company. Every success is celebrated at PerkinElmer. I contribute every success to my supportive mentors and my team, the best that I have got in my entire corporate years. The sense of belongingness and respect for each other gave me a deeper meaning of what a family truly means. At PerkinElmer, I have found my family.”

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