Senior Product Specialist

Responsibilities

• Deliver and provide solution-oriented demos, new method development and technical solution in content to customer requirements. Analytical in understanding and able to convey differentiation over competition and provide technical competitive intelligence advice.
• To collaborate with sales personnel throughout the sales cycle in term of products knowledge and applications, from presales to the end of the cycle and after sales supports.
• Presales- Demonstrations, power point presentations, in depth technical discussion, propose total solution, lead the compilation of applications and marketing materials for customers/users, and hold teleconferences with user/customer.
• After sales - Applications training – presentation on technology relevant to instrumentation prior to hand on. Hands-on training hardware and software; troubleshooting; answer user queries on experimental
• Support sales on opportunities by researching and identifying potential accounts; building rapport; facilitate solving customer problems on application issues through training, information and recommendation of solutions through knowledge of competitive offerings.
• Support sales team on user meetings, workshops, seminars to update products technology and chemistry
• Support on annual sales activity based on company's strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts
• Maintain installed base customer satisfaction and contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.
• Run tests on customer samples and provide data to the customer and help close orders through frequent interaction with the sales professionals. Troubleshoot problems related to instruments application and software.
• Prepare and deliver presentations and seminars that speak to the customers’ business needs and applications by positioning our products as solutions to meeting those needs.
• Work closely with service team and extended regional sales team and business units in order to promote a high level of customer support.
• Provide local support for planned customer training event throughout the year. Provide feedback to management on industry trends, customers growth opportunities.

Academic Qualifications:

• Candidate must possess at least a Bachelor's Degree or Masters in Chemistry 
• At least 5 year(s) of working experience in running application using Chromatography
• Strong knowledge, theory, with applications required hands-on experience with chromatography products.
• Good analytical in research data & problem-solving skill in developing solutions
• Good presentation skill in both verbal and written in English & Bahasa Malaysia
• Able to work in a team environment with sales and service.
• Customer service oriented and willing to travel domestic & overseas
• Computer literate, knowledge in MS Office - Excel, Word, Powerpoint