Customer Service Engineer

Responsibilities

• Performing instrument installation, commissioning & familiarization training at our customer's sites before our application scientists deliver deeper applications training and applications support.
• Providing after-sales service support including preventative instrument maintenance, troubleshooting and repair.
• Coordinating with the local service engineers and support team to prepare service estimates, manage parts inventory and ensure timely service delivery.
• Preparing and submitting service and maintenance reports following our standard procedures.
• Promoting service contracts and consumables and passing leads to the internal contracts manager and internal sales team.
• Helping our customers with a technical sales team with technical advice on renewing or upgrading their aging instruments via the aged instrument replacement process. • Working closely with the entire sales, service, customer care and finance team to provide high standards of customer excellence.

Academic Qualifications:

• Candidate must possess at least Bachelor's Degree, Professional Degree, Engineering (Electrical/Electronic) or equivalent.
• At least 5+ year(s) of working experience in field service repair, maintenance and installation related to analytical / life science instruments.
• Good interpersonal & communication skills in both verbal and written.
• Have own transport and willing to travel domestic and within Malaysia.
• Self-motivated, pro-active, analytical and good problem-solving skill in technical.
• Good negotiation skills and high commitment to customer.
• Computer literate, knowledge in MS Office - Excel, Word, Powerpoint,