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Service executive

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    Location(s)
  • New Delhi, National Capital Territory of Delhi

Status Regular Job ID JR-010353 Recruiting Region Asia-Pacific

To fulfill aftersales needs of customers in the assigned territory

 Responsible to Maintain response time & downtime as per the SLA to assigned

customers

 Responsible for instruments installation and Warranty service in the Field.

 Conduct user training on the safe operations of the equipment and continually

demonstrate laboratory safety and regulatory awareness while performing

duties

 Responsible for Billable service and promote the service contracts.

 Responsible for Accessories Sale & generating lead for Consumables sales

 Performs field service as advised by the Group Leader, carrying our repairs,

maintenance and installation of instrumentation and there accessories.

 Executing preventive maintenance calls as scheduled.

 Maintains personal service spares issued and inventory records to the highest

standard. Ensures all anomalies are quickly and effectively reported and

resolved.

 Ensures that all tools and test equipment is adequate to perform service

required, and that all test equipment issued is calibrated at the times specified.

 Makes returns of all fully completed service documentation, Service Reports,

Expenses Claims, on a daily basis.

 Support Operations Manager on various reports to ensure data accuracy in

service management system and all Service Delivery tools

 Knowledge Management

 To continuously update the technical knowledge of products.

 Cross functional support

 To support all colleagues as and when necessary aligning to objectives of

organization growth.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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