Customer Care Officer

Responsible for Service operation & coordination with service engineers and customers. warehouse management, and SP/LP customs clearance.

Service operation & coordination

• Label products accurately and strictly in accordance with customer orders and specifications.
• Upload required documents, reports, and supporting materials to customer portals timely and correctly.
• Track order status, update records, and provide timely feedback to customers and internal stakeholders.
• Maintain data integrity in operation systems and customer portals.
• Communicate with customers to clarify order information, resolve basic operation inquiries, and ensure service satisfaction.

Warehouse management

• Be responsible for goods receiving, picking, packing and shipment arrangement.
• Maintain warehouse inventory data in ERP or WMS system, update stock records timely.
• Prepare inbound & outbound documents, verify picking list, delivery note and packing list.
• Conduct regular inventory reconciliation, sort out inventory discrepancy reports and follow up adjustments.
• Sort, file and archive warehouse-related paperwork and electronic documents.
• Monitor stock status, identify slow-moving or obsolete materials and report to supervisor.
• Assist in preparing monthly warehouse operation reports.
• Communicate with internal departments to resolve inventory and delivery issues.

Customs clearance management for SP/LP

• Prepare and review full set of import/export customs documents: commercial invoice, packing list, contract, bill of lading/air waybill, customs declaration form, etc.
• Conduct accurate commodity code (HS code) classification and tariff calculation for imported/exported goods.
• Communicate and coordinate with customs brokers, freight forwarders, carriers and warehouses to resolve clearance issues.
• Ensure compliance with customs policies, import/export regulations, tax requirements and trade control rules.
• Track and settle customs duties, taxes and related fees; maintain customs records and filing for audit.