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IT Help Desk

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    Location(s)
  • Mountain Lakes, NJ

Status Regular Job ID JR-010313 Recruiting Region Americas

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Response to queries, runs diagnostic programs, isolates problem, and determines and implements a solution.

  • COMP A+ / COMP TAI
  • Network+
  • MCSA (Windows 10 & Server 2012/2016)
  • Security+ (preferred)
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain the daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk Clients through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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