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Customer Care Agent

Mexico City Mexico

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Responsibilities

Location Ciudad de México, Distrito FederalMX Job ID AMS-LSDx-JR-0100

Customer Care Agent

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of employees worldwide, pioneer scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further.

PURPOSE:

The objective of this position is to help guarantee "total customer satisfaction" through monitoring and compliance with the pre-sale and post-sale administrative process. In strict adherence, application, of established administrative processes, monitoring, transmission of the company's internal policies, processes and procedures. To guarantee and provide exceptional service and support to customers (internal and external); using excellent communication skills, both written and verbal; understand the situation or obtain information through questions and ensure the understanding and response in appropriate ways and its correct escalation to the immediate manager of situations that may be outside their level of performance, understanding or authority.

RESPONSIBILITIES:

  • Identify and respond to customer inquiries, decide to be the first point of contact to solve problems, monitor and respond to the customer.

  • Carry out the reception, review (prices, currency, change, part numbers, quantities, descriptions, promotions, discounts, authorizations, quotes, external suppliers, incoterms, billing data, penalties and delivery dates), compare, process, request information and documentation necessary for the entry process of sales orders from Mexico, Latin America and Central America.

  • Generate SAP sales orders for Mexico, Latin America and Central America in the system.

  • Follow up on the process of the sales order, the entry of the material into the Warehouse. Passing purchase to suppliers, follow-up on deliveries, logistics, payments, billing, delivery status and follow-up on the administrative sales process.

  • Occasionally provide information to the internal or external client, regarding availability, prices, characteristics, product documents, using the tools, systems or processes that always exist for each of them.

  • Contact with customs agents to expedite the delivery and import of sales orders.

BASIC QUALIFICATIONS:

  • Bachelor’s Degree preferred or 2 – 4 years customer service experience

  • Domain of Microsoft-Office tools (Word, Excel, PowerPoint and Outlook);

  • Demonstrated proficiency in the use of order processing software, SAP, CRM and Telefonía Negocios

  • Languages: Advanced English, Fluent Spanish

  • When applying please provide an English version of your resume

PREFERRED CHARACTERISTICS:

  • Ability to speak Portuguese

  • Organization

  • Teamwork

  • Excellence in delivery

  • Analytical reasoning

  • Flexibility

COMPANY DESCRIPTION:

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and belief in our mission, we strive to create an inspiring and inclusive culture for our employees, so they can be their best and, together, create a better tomorrow.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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"PerkinElmer is committed to making the world a better place, from helping improve the environment to the health of people around the world. It is a company with strong values."

Elisa Di Vairo, HR Payroll Specialist, Milan, Italy

"Helping PerkinElmer save over 70 babies a day gives me a sense of pride and purpose."

Chris Angiolini, Senior Customer Support Engineer, Seer Green, the UK

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