Responsibilities

We are looking for a Technical Scientific Equipment Co-ordinator (SEC) to join our Laboratory Support Administration Team based on a client’s site in Whitechapel, London. The successful candidate will be responsible for first line fix and triage of basic laboratory equipment utilising support from equipment manufacturers and third parties to ensure availability of lab equipment at all times.

Key Responsibilities

·Support with the hosting of third-party contractors visiting site for repair/maintenance of scientific equipment

·Act as the first line triage/response for equipment repairs prior to escalation to suppliers.

·Support with the co-ordination/escalation of issues to equipment manufacturers/contractors for both lab equipment as required.

·Act as part of the site team in ensuring that all relevant QHSE processes pertaining to contractor management are met at all times and that the site remains audit ready.

·Create, manage and review supporting documentation e.g. service reports

·Monitor the performance of the scientific equipment and systems using Key Performance Indicators to instigate improvements and influence changes

·Build-up and maintain client relationships

·Attend client meetings to review on-going performance, areas for continual improvement.

·Support CAPEX site assessments and Change controls associated to Laboratory change

·Ensure prompt, flexible, customer focused equipment support whilst maintaining compliance with statutory, regulatory and engineering standards

·To take reasonable care for the health and safety of themselves and of other persons who could be affected by their acts or omissions.

·To report any accidents or near misses that they experience, or witness, to their Line Management.

·To co-operate and assist in all aspects of health and safety procedures introduced by management for their well-being.

·To maintain a good standard of Laboratory keeping throughout their areas of work.

Requirements

·2+ years’ experience within the Laboratory environment/Pharmaceutical sector

·Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach.

·Front of house or hosting experience

·PC literate in Microsoft packages (Word, Excel, PowerPoint etc)

·Strong relationship management and excellent communication skills/influencing skills

·Ability to work to own initiative but team orientated and able to work with minimal supervision

·Strong written and verbal communication skills

·Robust and assertive attitude towards achieving results and motivating team members.

·High customer focus

Desirable

·Be familiar or had direct interactions with equipment OEM’s relating to Lab equipment.

·QHSE knowledge or qualification