Service Operations Process Expert
Poland
Responsibilities
Location Kraków, PL Job ID REQ-055925Priorities and Objectives
Quote creation and contract booking for the OneSource Service customer accounts.
Invoice creation and customization for OneSource service contracts by specific account, including month end chargeback process for all out of scope services, at the line item level with supporting documentation.
Follow customer specific electronic invoicing submission processes.
Equipment record creation. Scrutinize and edit instrument lists provided from various sources and presented in various forms.
Ensuring the accuracy of the varied contract coverage’s offered – SAP pricing conditions
Manage the change control process for the adds, deletes and changes of instruments on OneSource service contracts and the equipment database submitted to the contracts team. Perform month end quality checks on contracts.
Provide support for all aspects of SAP contract material management, supporting OneSource multi-vendor instruments, searching for and identifying valid contract materials and submitting and fulfilling requests for new materials as necessary.
Additional Responsibilities
Working closely with financial team to ensure accurate financial performance reporting.
Asset management & professional services renewal monitoring with local Sales and Delivery teams, expertise across all customers and business models.
Back up for professional services project processing to include equipment and contract creation, service call creation, project invoicing, financial tracking and coordination with the teams involved in the project.
Supporting ongoing continuous improvement for the OneSource Business - RPA, Alteryx, Smartsheet, SAP/Excel/VBA, redesign of the processes
Developing meaningful performance measures, indicators and metrics; owner of data accuracy and reporting, 2nd point of escalation within the process
Expert in the end to end process, due diligence, identifying issues well ahead and taking appropriate action to resolve them; close cooperation with Accounts Receivable
Owner of process documentation; cooperation with Legal (MSA/SOW review)
Working across functions, regions and IT to deliver exceptional customer experience
Technical support and introduction of new employees, also recruitment support
Team leader backup; facilitating meetings and liaising with a range of stakeholders and leadership
Requirements
Bachelor’s Degree preferred with 5-6 years data administration experience.
Min. 3 years SAP (SD/FI) experience
Industry knowledge / scientific instrument knowledge is a plus
Self-motivated individual with strong organizational and problem-solving skills.
Enthusiasm and openness for change and innovation.
Excellent verbal and written skills required.
Experience with Microsoft Office with focus on very good Excel skills.
Fluent English and another European language knowledge will be a plus.
What we offer:
Private healthcare including dental care – MEDICOVER,
Life and long-term disability insurance,
MyBenefit Cafeteria system,
Multisport Card,
Social Fund Subsidies,
Home Office allowance,
Tuition reimbursement,
Referral awards,
Internal career development opportunities in multiple business areas,
Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.
Join our Team!
We are strongly committed to the development of your career and giving you opportunities to learn and grow.
We make a difference for you while you make a difference in the world!
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
