Senior Invoicing Specialist

A SeniorInvoicing Specialist is responsible for managing and optimizing digital transactions on a global scale. Their purpose involves ensuring secure, efficient, and seamless digital payment processes across different regions and platforms. They might work on improving user experiences, reducing transaction friction or fraud, and implementing new technologies to enhance digital financial operations worldwide.

Main Responsibilities:

• Manage orders flowing through digital buying platforms (eg, Coupa, Ariba, webshop, etc) from Customer Care Staff submission through invoicing, using available tools & reports, in collaboration with Credit & Collections and Customer Care agents.
• Serve as customer-facing case owner from end-to-end.
• Support PO/invoicing, ensuring appropriate set-up during order creation, collaborating with Customer Care order entry agents.
• Monitor and support invoice submission to customer (eg, upload invoices to customer platforms), collaborating with Credit & Collections and Customer Care agents, ensuring successful timely execution, following local statutory regulations.
• Monitor and support digital channel order fulfillment in timely manner, troubleshooting where needed (eg, connection is lost, invoice not received)
• Support onboarding for selected customers (eg. Invitation sending by emails, gathering information from different departments, etc..)
• Address customer complaints, leveraging tools for tracking through resolution (eg, salesforce case mgmt.)
• Perform root cause analysis of ongoing points of failure, proactively updating processes/ platform to reduce further delays.
• Manage failed/ blocked/ or rejected transactions (eg, PO or Invoice) to successful resolution.
• Support, when needed, system upgrades, integration with new platforms, or process improvement projects.
• Being the point of contact in case of escalation and/or urgent questions from other departments.
• Supporting junior team-members in case of need.

Basic Qualifications:

• Bachelor's degree in a relevant field such as finance, business administration, computer science, or a related discipline.
• Previous experience in digital payment systems, transaction processing, system integrations or financial operation – 2 years of experience minimum preferred.

Preferred Qualifications:

• Experience in roles related to payment processing, fraud detection, or e-commerce.
• Proficiency in utilizing payment gateways, financial software, and digital payment platforms. Familiarity with programming languages, databases, and APIs can also be beneficial for troubleshooting and system integration.
• Understanding of global payment regulations, compliance standards, and data privacy laws
• Ability to analyze transaction data, detect anomalies, and identify potential issues or trends in digital transactions is essential for optimizing processes and reducing fraud.
• Strong communication skills are necessary to collaborate with cross-functional teams, external partners, and customers to resolve payment-related inquiries and issues effectively.
• Adept at identifying and solving problems related to transaction processing, security, and user experience.
• Open to learning about new technologies and staying updated on industry trends
• Attention to detail, accuracy, and preserving customer relationships.

Critical Skills:

• Strong written and verbal communication skills  
• General knowledge of applied, food, services, and/or pharmaceutical businesses is a plus. 
• Strong team player, able to work across boundaries.
• Analytical mindset and problem solving

What we offer

• Private healthcare including dental care  
• Life and long-term disability insurance, 
• MyBenefit Cafeteria system, 
• Multisport Card, 
• Social Fund Subsidies, 
• Home Office allowance,  
• Tuition reimbursement, 
• Referral awards, 
• Internal career development opportunities in multiple business areas, 
• Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.