Responsibilities

Responsibilities:

• Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation 

• Implements customer specified benchtop computing design and processes

• Administers and assures connectivity of customer’s Windows based platform

• Conduct and maintain inventories of client systems

• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

• Manage On-boarding, retirement, and relocation of equipment

• Implements Windows based security, including but not limited to:  user / group permissions, file / folder permissions, group policies, local security policies, etc.

• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs

• Acts as the technical support contact for instrument vendor

• Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

• Provides technical support for new system validations and change management efforts

• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client

• Submit weekly Engineer reports to the team lead by COB on the last business day of the week

• Acts as client Liaison for software/hardware related inquiries

• Participate in client team meetings

• Provides support across all PerkinElmer Enterprise practices as required

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.

• Ability to troubleshoot complex technology issues.

• Strong verbal and written communication skills.

• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

BasicQualifications:

• Bachelor’s Degree or relevant industry experience.

• 2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.

Preferred Qualifications:

• Experience with scientific instrumentation

• Experience in Life Science environment

We offer:

• Private healthcare including dental care – MEDICOVER,

•  Life and long-term disability insurance – GENERALI,

•  Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,

• Home Office,

• Possibility to borrow screen, chair, and other IT devices from the office,

• Tuition reimbursement,

• Referral awards,

• Internal career development opportunities in multiple business areas,

• and up to 4 additional days of vacation