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Customer Support Engineer

Leeds, United Kingdom | York, United Kingdom | Remote

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Responsibilities

Location Leeds, GB Job ID JR-032270

About Us

With about 13,000 employees serving over 150 countries, PerkinElmer is a global leader committed to innovating for a healthier world. We are passionate about providing customers with an unmatched experience as they help solve critical issues, especially impacting the diagnostics, and discovery and analytical solutions markets. Our innovative detection, imaging, informatics and service capabilities, combined with deep market knowledge and expertise, help customers gain earlier and more accurate insights to improve lives and the world around us. Join us to make a difference today!

PerkinElmer is currently looking for a
CUSTOMER SERVICE ENGINEER to be based in Yorkshire to cover the surrounding area as well as Scotland and North-East England as required. This role is working within our Diagnostics & Life Sciences division

Our Customer Service team is responsible for maintaining a high standard, professional customer support used by customers throughout the region. In this role, the Customer Service Engineer will act as the face for the company, making sure our customer needs are met with high quality.

The initial products that will be supported are Perkin Elmer’s Diagnostic product lines. This may expand to a broader portfolio.

Role description:

  • Performs field service, carrying our repairs, maintenance and installation of instrumentation and their accessories.

  • Provides onsite user training on defined product groups.

  • Ensures accurate documentation is in place and of high quality.

Role requirements:

  • Relevant education or equivalent experience (e.g. Bachelor in Electronic Engineering or Biotechnology)

  • Experience in a Customer Service Environment, preferably with Life Science instrument applications.

  • Good communications skills

  • Strong customer service ethic

  • Prepared to travel

  • Full driving license

What we offer:

  • Strong technical support and mentoring

  • Meaningful work with professional customers

  • Focus on career development

  • Collaborative and diverse environment

  • Package inclusive of salary, commission, private healthcare, life insurance and more

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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"PerkinElmer is committed to making the world a better place, from helping improve the environment to the health of people around the world. It is a company with strong values."

Elisa Di Vairo, HR Payroll Specialist, Milan, Italy

"Helping PerkinElmer save over 70 babies a day gives me a sense of pride and purpose."

Chris Angiolini, Senior Customer Support Engineer, Seer Green, the UK

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