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Customer Support Associate

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    Location(s)
  • Krakow, Lesser Poland Voivodeship (City)

Status Regular Job ID JR-006066 Recruiting Region Europe

Role description:

  • Identify and respond to customer inquiries via email, telephone and website
  • Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements
  • Provide non-application technical support for Life Sience and Analitical product lines (Part number identification, packaging, stability, decay, specifications, password recovery and website navigation, FAQ’s etc.)
  • Manage and maintain customer or product specific processes such as FAQs ,etc.
  • Assist Level 2 & Level 3 with downstream development and support

Role requirements:

  • Bilingual with fluent English (at least CEFR C1 level) and one additional language ( Italian, French or German) 
  • Computer: Microsoft Office, IE, MS Outlook and other software applications as needed
  • Bachelor’s degree preferred
  • Customer service experience desired
  • Effectively communicate information in both written and verbal form to internal and external customers
  • Ability to resolve problems through research and critical thinking and obtain resolution independently via technical resources including manuals and databases, etc

What we offer:

  • Helping to innovate for a healthier world
  • Work in a hi-tech, innovative, team oriented, energetic and scientific environment
  • Career development opportunities in multiple business areas
  • Attractive compensation and performance bonus
  • Recognition & referral awards
  • Tuition reimbursement program
  • Business, technical and soft skills trainings
  • Private medical care
  • Life & accident insurance
  • Sport programs (individual and team)
  • CSR activities
  • Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)
  • Modern office facility including parking lot
  • Relaxation, gaming and nursery room
  • Casual dress policy
  • Fresh fruits served every morning
  • Bike ride subsidy

…and 30 days of vacation

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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