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Service Logistics Representative


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Location Kraków, PL Job ID JR-019942


The Service Logistics Representative is the primary point of contact for the European field service teams and OneSource sites with regard to parts that are shipped from our global facilities. Duties include a multitude of independent and diversified tasks to support the Field Service Team. These tasks include, but are not limited to, online order taking, parts expediting, backlog/alert management and inventory reconciliation.

Key Responsibilities:

  • Enters critical Field Service parts orders into SAP. During order entry determines accuracy of information, inventory/FSL availability, shipment information and order priority. Notifies Field Service Team of non-shipments and changes in processes.

  • All backorders/Alerts are monitored to ensure the quickest possible fulfillment. To complete this task it is necessary to have a full understanding of SAP, Lotus Notes and the other ERP systems and Operations/Transportation personnel across the LAS manufacturing sites.

  • Continual communication with engineers with regard to order/shipment status.

  • Creates CIM forms to be used by Service and Database Administration Teams (Item Master Maintenance) in creation of material masters for parts required by Field Service Team.

  • Transacts parts to Field Service Engineer cost centers and investigates discrepancies concerning Field Service Inventory locations.

  • Prepares documentation for non-SAP shipments to Field Service Team.

  • Maintain statistics on call/item/order volumes, backorders, zero stocks items, search calls & finds, expedites and cancelled items.


  • Min. 5y of experience in a customer care or order management role

  • SAP experience preferred

  • Very good English

  • BA or MA degree

  • Ability to work effectively within a team and as an individual.

  • Excellent verbal and written communications skills.

  • Customer focus

  • Bias for Action – takes immediate action to resolve issues.

  • Proficiency in Microsoft Office

What we offer:

  • Work in a hi-tech, innovative, team oriented, energetic and scientific environment

  • Career development opportunities in multiple business areas

  • Attractive compensation and performance bonus

  • Recognition & referral awards

  • Tuition reimbursement program

  • Language classes

  • Business, technical and soft skills trainings

  • Private medical care

  • Life & accident insurance

  • Sport programs (individual and team)

  • CSR activities

  • Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)

  • Modern office facility including parking lot

  • Relaxation, gaming and nursery room

  • Casual dress policy

  • Fresh fruits served every morning

  • Bike ride subsidy

  • …and 30 days of vacation!

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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