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Digital Commerce Transactions Specialist

Poland

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Responsibilities

Location Kraków, PL Job ID JR-026946

Digital Commerce Transactions Specialist

Location(s)

Krakow

Status

Regular

Job ID

Recruiting Region

any

RESPONSIBILITIES

  • Providing daily support to ecommerce customer transactions including order, order confirmation, invoice by running reports to identify failed, blocked, or rejected transactions.  Troubleshooting the reason for failure, resolving the issue, confirming that the transaction is able to pass effectively, solving for the root cause of the issue & correcting to avoid future issues, and checking proactively for any additional similar transactions that may have the same problem. 
  • Proactively identifying issues that would otherwise impact the customer and fixing them
  • Solving for immediate customer facing complaints, issues, tasks, requests, or updates as the “case owner” and responding to incoming contact from customers and customer systems (calls, email, 3rd party platforms) ensuring the customer’s need is addressed quickly and effectively
  • Improving KPIs for order cycle time, response time and resolution time
  • Streamlining the processes followed organizationally to support our existing e-procurement, e-invoice and shop online customers and improving process/procedure documentation and building out a shared knowledgebase.   
  • Eventually project managing P2P customer integration projects end to end including documentation of requirements, customer master account mapping in SAP, checking transactions during testing and confirming that required information is included, providing test documents back to the customer, confirmation against initial requirements, requesting IT “go live”, and confirming after go live that automation is functioning as expected

Required Experience

  • SAP (Order Entry, Customer Master, Deals, invoice output settings)
  • Electronic sending & receiving of B2B transactions (cXML or EDI)
  • Transaction issue troubleshooting
  • Transactions over B2B marketplaces (Ariba, Coupa, Jaggaer)
  • Salesforce.com or similar CRM
  • Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
  • Excellent written and verbal communication skills
  • Ability to see improvements and constantly improve the ways we do things and proactively seeks ways to increase knowledge and performance 

Working with us implies:

  • Helping to improve the health & safety of people and the environment
  • Work in a hi-tech, innovative, team oriented, energetic and scientific environment
  • Career development opportunities in multiple business areas

We offer:

  • A probation period is 3 months, then an indefinite contract
  • Private healthcare including dental care – MEDICOVER
  • Life and long-term disability insurance – GENERALI
  • Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies
  • Home Office
  • Allowance for working from home 150 PLN net monthly extra
  • Possibility to borrow screen and chair from the office
  • Tuition reimbursement
  • Referral awards
  • Modern office facility including parking lot
  • Casual dress policy
  • Bike ride subsidy
  • CSR & sports activities (as soon as we get back to the office)
  • Fresh fruit served every morning (as soon as we get back to the office)
  • Relaxation, gaming, and nursery room (as soon as we get back to the office)
  • and up to 30 days of vacation!
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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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