Instrument Service Coordinator

We are seeking a highly motivated GxP lab service professional to serve as the single point of accountability for Laboratory Instrument Support (LIS) third-party instrument service activity within our customer’s clinical manufacturing laboratories in Upper Merion, PA.  The successful candidate will provide hosting and execution-level communications with vendors performing instrument services, customer scheduling coordination, GxP documentation flow, and frontline instrument triage.
Beyond compliance coordination, the Coordinator also delivers day-to-day operational support for laboratory instruments: performing routine user-level calibrations and basic troubleshooting to resolve common issues without vendor dispatch, and GxP-adapted operational readiness tasks (e.g., equipment cleaning, consumable restocking, safety walks). Each day, the Coordinator boosts laboratory productivity, protects GxP/GMP compliance posture.

In addition to serving as the primary in-lab host for instrument service activity, the LIS GxP Instrument Service Coordinator's responsibilities include:

Vendor Hosting & Real-Time Oversight

• Serve as the primary in-lab host for all third-party (multivendor OEM) instrument service activities, providing 100% vendor escorting in accordance with customer requirements.

• Facilitate vendor onboarding, lab walkthroughs, and point-of-use oversight; enforce customer service expectations and lab safety requirements in real time, at the point of execution.

• Act as the onsite authority aligning vendor engineers with scientific staff during service execution.

Scheduling, Communication & Asset Coordination

• Act as the single coordination interface across workflow schedulers, external vendors, customer operations, and end users; sequence service activity to minimize instrument downtime and operational disruption.

• Maintain a shared, status tracker so vendor and service status is visible to stakeholders.

• Proactively confirm pre-work readiness (materials, access, approvals) prior to vendor arrival.

GxP Compliance Execution

• Enforce GxP and GMP compliance baselines during all service activities; execute logbook/ELN entries contemporaneously with service completion.

• Own calibration sticker placement and accuracy; coordinate collection, review, and routing of vendor field service documentation supporting equipment release.

• Support interpretation and application of “as found / as left” expectations in coordination with Quality Assurance.

Frontline Triage & Day-to-Day Operational Support

• Provide frontline failure triage for all managed assets: assess failure, classify urgency, take corrective action where feasible, and determine escalation path prior to vendor or specialist dispatch.

• Perform routine user-level calibrations (e.g., pipettes, pH meters) and basic troubleshooting to resolve common instrument issues and reduce reliance on vendor engagement for low-complexity service needs.

• Complete structured triage documentation prior to escalation, providing responding engineers complete and accurate failure context to eliminate redundant diagnostics.

• Perform certain GxP-adapted operational readiness tasks (e.g., microplate autoclaving, routine equipment cleaning, consumable restocking/replacement, monthly safety walks). 

Continuity, Administration & Process Support

• Cross-train a designated backup resource to provide continuity coverage for non-GxP vendor hosting, escorting, and scheduling coordination. 

• Complete administrative paperwork and computer reports promptly and accurately.

• Be responsive to customer requests for service; communicate proactively before, during, and after service events.

• Aid leadership in writing, revising, and/or implementing processes and procedures supporting the service coordination model.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Knowledge, Skills & Abilities

• Working knowledge of GxP/GMP regulatory requirements and documentation practices (e.g., logbooks, calibration records, as found/as left conventions).

• Hands-on skill performing routine user-level instrument calibrations and troubleshooting (e.g., pipettes, pH meters, balances) to resolve common issues without vendor dispatch.

• Ability to perform frontline user troubleshooting and problem solving, including triage and escalation decisions, when direct technical training is limited.

• Technical writing, with the ability to complete and review compliance documentation accurately and on schedule.

• Exceptional interpersonal and coaching skills to train and cross-train backup coverage resources.

• Experience using Microsoft Suite (i.e., Outlook, Teams, Word, Excel) and electronic logbook/MES systems (e.g., Syncade).

• Effective communicator (e.g., audits, inspections, speaking with leadership across PerkinElmer and customer).

• Self-motivated with the ability to work under pressure and prioritize conflicting deadlines across multiple vendors and stakeholders.

• Ability to work collaboratively with international counterparts to achieve global objectives.

Basic Qualifications

• Bachelor’s degree (or equivalent) in Engineering, Technical, Life Sciences, or a related Science field with 3+ year(s) of hands-on experience in a GxP/GMP-regulated laboratory, quality, or scientific equipment service environment OR

• Associate’s degree (or equivalent) in Engineering, Business, Technical, or Life Sciences with 5+ year(s) of relevant hands-on laboratory instrument operations, quality/compliance, or equipment service experience OR

• High School Diploma (or equivalent) with 7+ year(s) of experience in a GxP/GMP-regulated laboratory, quality/compliance, or scientific equipment service environment, including direct vendor coordination, hands-on instrument troubleshooting, or compliance documentation responsibility.

The annual compensation range for this full-time position is $70,000 to $90,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.