Responsibilities

Job Responsibilities

• Compile and assemble program governance documentation per agreed cadence, in preparation for review with customer.  Documentation may include instrument inventory list, program financials, KPI’s/metrics, etc.
• Ad Hoc reports
• Maintain savings tracker
• Manage, control and audit site-based instrument spare parts inventory
• General communication / escalation with customers regarding the OneSource program

• Conduct instrument inventory sweeps of all instruments on an annual basis.
• Conduct spot checks of instrument inventory
• Identify changes to instrument inventory, work with site staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.).
• Work with customer and site-based personnel to ensure correct instrument entitlements and financial impact.
• Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (MAC process)

• Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
• Communicate timely program information internally Discuss troubleshooting/repair situations with customers, in a professional, cost effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
• Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
• Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction.

• Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
• Verify required customer health and safety requirements for site entry have been completed by engineer.
• Escort the engineer to the equipment location and hand off to customer equipment owner/user.
• Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure.
• May be required to train additional team members
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

BasicQualifications:

• Bachelor’s degree in Computer Science or related field with 1+ year of technology industry experience
• Or Associate’s degree in Computer Science or related field with 3+ years of technology industry experience
• Relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems

Preferred Qualifications:

• Experience with scientific instrumentation
• Experience in Life Science environment

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. 
• Job pace may be fast and job completion demands may be high. 
• Must be able to remain in a stationary position more than 25% of the time 
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.   
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). 
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.   
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. 
• Employee may be required to handle hazardous waste according to local, state, and federal regulations.  Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. 
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.