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ELN Support Analyst

Hyderabad, India | Thāne, India

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Responsibilities

Location Hyderabad, Andhra PradeshIN Job ID JR-026523

Description

We are looking for a technically strong, experienced Support Analyst to become immersed in the E-Notebook technologies to provide superior support to our customers.  You will be primarily responsible for establishing and sustaining credibility with all of our customers and driving the ticket resolution process.  You will contribute to the strength of our team approach to collaborative support and benefit from the experiences made in a fast-paced, high-touch customer environment. Join us, and find out how many ways PerkinElmer offers you the chance to focus on what really matters - delighting our customers.

Scope of Work Activities

Provide electronic support for E-Notebook Enterprise Solutions. 

Skills and Competencies

Required

Knowledge of Windows/Linux/Unix Operating Systems

Familiarity with Microsoft Office technologies (VB, .net)

Solid knowledge of Oracle Database technologies

Excellent English literacy and numeracy skills

Superior written and verbal communications skills

Understanding of the workflows in Scientific Research

Self-starter, attention to detail

Flexible hours

Excellent Troubleshooting skills

Nice to have

Scientific knowledge, Chemistry/biology educational background, work experience preferred.

Programming skills, VB, .net, scripting

Customer training skills

Managerial Approach

Position will report to Enterprise Support Manager.

Daily status reporting to track time, weekly and monthly statistic reports.

Customer Satisfaction, case load, resolution and response quality will be measured.

Training and Orientation

Training to occur remotely for familiarization with software solutions and support processes at PerkinElmer.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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