Skip to main content

Working at PerkinElmer | Jobs and Careers at PerkinElmer

ELN Support Analyst

Hyderabad, India | Thāne, India

Apply Now


Location Hyderabad, Andhra PradeshIN Job ID JR-026523


We are looking for a technically strong, experienced Support Analyst to become immersed in the E-Notebook technologies to provide superior support to our customers.  You will be primarily responsible for establishing and sustaining credibility with all of our customers and driving the ticket resolution process.  You will contribute to the strength of our team approach to collaborative support and benefit from the experiences made in a fast-paced, high-touch customer environment. Join us, and find out how many ways PerkinElmer offers you the chance to focus on what really matters - delighting our customers.

Scope of Work Activities

Provide electronic support for E-Notebook Enterprise Solutions. 

Skills and Competencies


Knowledge of Windows/Linux/Unix Operating Systems

Familiarity with Microsoft Office technologies (VB, .net)

Solid knowledge of Oracle Database technologies

Excellent English literacy and numeracy skills

Superior written and verbal communications skills

Understanding of the workflows in Scientific Research

Self-starter, attention to detail

Flexible hours

Excellent Troubleshooting skills

Nice to have

Scientific knowledge, Chemistry/biology educational background, work experience preferred.

Programming skills, VB, .net, scripting

Customer training skills

Managerial Approach

Position will report to Enterprise Support Manager.

Daily status reporting to track time, weekly and monthly statistic reports.

Customer Satisfaction, case load, resolution and response quality will be measured.

Training and Orientation

Training to occur remotely for familiarization with software solutions and support processes at PerkinElmer.

Apply Now

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

Recently Viewed Jobs

You have not recently viewed any jobs.

Saved Jobs

You have not saved any jobs.

“PerkinElmer has empowered and provided me the opportunity to learn and grow with the company. Every success is celebrated at PerkinElmer. I contribute every success to my supportive mentors and my team, the best that I have got in my entire corporate years. The sense of belongingness and respect for each other gave me a deeper meaning of what a family truly means. At PerkinElmer, I have found my family.”

Cherylle Galapon, Sales Manager, Diagnostics, Philippines, KOSJ

“PerkinElmer is, by essence, a truly ethical company and I feel myself supported and valued. It is great to work in a place where my personal values match the company´s values, and that is PerkinElmer for me”

Michel dos Santos, Sr. Manager, Diagnostics, Brazil, LATAM

Sign Up for Job Alerts

Sign up to receive PerkinElmer job alerts and communications. Choose an interest and/or a location then click Add. Do this for each alert you want to set up. A list of your selected alerts will appear in the section below. Once you’re satisfied with your selections, provide your email address and click Submit to finish your signup.

Interested In

  • Customer Service, Hyderabad, Telangana, IndiaRemove
  • Customer Service, Thāne, Maharashtra, IndiaRemove