ELN Support Analyst
Hyderabad, India | Thāne, India
ResponsibilitiesLocation Hyderabad, Andhra PradeshIN Job ID JR-026523
We are looking for a technically strong, experienced Support Analyst to become immersed in the E-Notebook technologies to provide superior support to our customers. You will be primarily responsible for establishing and sustaining credibility with all of our customers and driving the ticket resolution process. You will contribute to the strength of our team approach to collaborative support and benefit from the experiences made in a fast-paced, high-touch customer environment. Join us, and find out how many ways PerkinElmer offers you the chance to focus on what really matters - delighting our customers.
Scope of Work Activities
Provide electronic support for E-Notebook Enterprise Solutions.
Skills and Competencies
Knowledge of Windows/Linux/Unix Operating Systems
Familiarity with Microsoft Office technologies (VB, .net)
Solid knowledge of Oracle Database technologies
Excellent English literacy and numeracy skills
Superior written and verbal communications skills
Understanding of the workflows in Scientific Research
Self-starter, attention to detail
Excellent Troubleshooting skills
Nice to have
Scientific knowledge, Chemistry/biology educational background, work experience preferred.
Programming skills, VB, .net, scripting
Customer training skills
Position will report to Enterprise Support Manager.
Daily status reporting to track time, weekly and monthly statistic reports.
Customer Satisfaction, case load, resolution and response quality will be measured.
Training and Orientation
Training to occur remotely for familiarization with software solutions and support processes at PerkinElmer.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
Featured JobsView All of Our Available Opportunities
Recently Viewed Jobs
“PerkinElmer has empowered and provided me the opportunity to learn and grow with the company. Every success is celebrated at PerkinElmer. I contribute every success to my supportive mentors and my team, the best that I have got in my entire corporate years. The sense of belongingness and respect for each other gave me a deeper meaning of what a family truly means. At PerkinElmer, I have found my family.”
“PerkinElmer is, by essence, a truly ethical company and I feel myself supported and valued. It is great to work in a place where my personal values match the company´s values, and that is PerkinElmer for me”