Role Summary

The Vice President, Account Management serves as the exclusiveCommercialexecutive owner of aone to two(1-2), large, global pharmaceutical client relationship. This role carries full accountability for account growth, executive partnership, andaligns with Account Delivery Executive toalignand grow servicesacross a complex, multi-site, multi-service engagement.

The VPis responsible forachieving a defined annual revenue target, expanding wallet share across functions and geographies, and ensuring OneSource is positioned as a trusted, long-term partner at the highest levels of the client organization. This leaderoperatesas the connective tissue between client executives and OneSource leadership—balancing commercial ambition with operational credibility in a highly regulated environment.

Account Ownership & Executive Partnership

• Act as the soleCommercialexecutive relationship owner for a global pharmaceutical client of strategic importance.

• Build and sustain trusted relationships with senior client stakeholders across manufacturing, labs, quality, facilities, procurement, and enterprise operations.

• Serve as the client’s primary escalation point and strategic advisor for complex, high-stakes initiatives.

• Lead executive governance cadence, including QBRs, annual planning, and long-range partnership discussions.

Revenue Accountability & Growth

• Own and deliver a defined annual revenue target for the accountand achievement of annual sales targetof $4MM.

• Drive sustained growth through cross-service expansion, new program origination, and geographic scaling.

• Identifywhitespace opportunities by understanding the client’s operating model, capital plans, and long-term roadmap.

• Shape and convert complex opportunities into funded work, partnering with internal teams on pricing, risk, and commercial strategy.

• Maintainaccurateforecasting, pipeline discipline, and opportunity tracking withinCRMsystem.

Account Strategy & Internal Leadership

• Develop and execute a multi-year account strategy aligned to the client’s enterprise priorities.

• Lead cross-functional OneSource account teams to ensure coordinated pursuit, resourcing, and execution.

• Ensure alignment between sales commitments, delivery capacity, and margin expectations.

• Translate client feedback and market intelligence into internal recommendations for capability development and investment.

Delivery Alignment & Client Experience

• Maintain close connection toAccountdelivery leadership and key programs to ensure commitments translate into outcomes.

• Along with Account Delivery leadership, ensure projects launch smoothly, risks are proactively managed, and client confidence ismaintained.

• Intervene decisively when issues arise, protecting both the client relationship and OneSource’s reputation.

• Reinforce a culture of accountability, transparency, and partnership across all work performed for the account.

Executive Presence & Stewardship

• Represent the client internally with discretion, credibility, and sound judgment.

• Act as a senior ambassador for OneSource within the client organization.

• Contribute to executive-level commercial planning and governance forums.

• Mentor other senior account leaders and help codify best practices for strategic account management.

Measures of Success

• Revenue Performance:Achievement of annual sales targetof $4MMand sustained year-over-year growth

• Account Expansion:Increased scope, services, and geographic footprint

• Client Trust:Depth of executive relationships and role as a preferred partner

• Delivery Confidence:Collaborates effectively and proactively with Account Delivery Executive to deliver flawlessly and mitigate risks that mightimpactthe customer experience

• Strategic Impact:Influence on long-term partnership direction and portfolio alignment

Experience & Qualifications

• 15+ years in pharmaceutical, life sciences, or technical consulting environments.

• Demonstrated success owning a single, large, enterprise pharmaceutical account with revenue responsibility.

• Proven ability tooperatecredibly withglobalsenior client executives.

• Strong commercial judgment and consultative sellingexpertise.

• Deep appreciation for regulated environments anddeliveryrealities.

• Bachelor’s degreerequired; advanced degree preferred.

• Willingness to travel extensively to support a high-touch client relationship.

Why this role exists

This role exists becauseaccount management is criticalto revenue, reputation, and long-term growth. It requires a leader who can think like a partner, act like an owner, andoperatewith the maturity expected of a true enterprise relationship.