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Technical Services Support Rep

Hartford, Connecticut | Albany, New York | Annapolis, Maryland | Austin, Texas | Boston, Massachusetts | Columbia, South Carolina | Harrisburg, Pennsylvania | Montpelier, Vermont | Olympia, Washington | Providence, Rhode Island | Raleigh, North Carolina | , Remote

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Responsibilities

Location Hartford, ConnecticutUS Job ID JR-026005

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of about 14,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further.

JOB PURPOSE

The main responsibility of this position is to provide life science technical support to customers and internal staff.

Provide professional support on PerkinElmer Life Science products ensuring quality service and customer satisfaction.

DUTIES AND RESPONSIBILITIES / ESSENTIAL FUNCTIONS

  • Provides technical support to customers and staff in the commercial channel of PerkinElmer Life science research reagents, assay kits and consumables.

  • Provide support via email, phone or database

  • Document product inquiries and cases in CRM tracking database

  • Interacts with internal organizations (Customer Care, R&D, Manufacturing, Sales and Product Management)

  • File product complaints in Quality database and communicate investigation, resolution to customers and interested parties

  • Participate on new product introduction, product improvement and quality teams

  • Diagnose problems and escalate issues when needed

  • Provide feedback from customers to internal interested parties when requested

Other

  • Excellent technical communication skills are necessary to positively interact with customers and internal staff. Successful candidates will be self-starters who can independently manage their time and schedules.

Basic Qualifications:

  • Bachelor's Degree in Life Sciences

  • 2+ years of laboratory experience

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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“PerkinElmer has empowered and provided me the opportunity to learn and grow with the company. Every success is celebrated at PerkinElmer. I contribute every success to my supportive mentors and my team, the best that I have got in my entire corporate years. The sense of belongingness and respect for each other gave me a deeper meaning of what a family truly means. At PerkinElmer, I have found my family.”

Cherylle Galapon, Sales Manager, Diagnostics, Philippines, KOSJ

“PerkinElmer is, by essence, a truly ethical company and I feel myself supported and valued. It is great to work in a place where my personal values match the company´s values, and that is PerkinElmer for me”

Michel dos Santos, Sr. Manager, Diagnostics, Brazil, LATAM

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