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Working at PerkinElmer | Jobs and Careers at PerkinElmer

Sr. Software Service Specialist

Harrisburg, Pennsylvania | , Remote

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Responsibilities

Location Harrisburg, PennsylvaniaUS Job ID JR-031320

Key Responsibilities:

  • Troubleshooting articles and resource access issues
  • Meeting with users, stakeholders and vendors (as necessary)
  • User account management and reconciliation (and associated activities)
  • Writing IT support documentation
  • IT metrics and assisting with BLInC operations metrics
  • Triaging tickets in ticket tracking system
  • Assisting with onboarding new services and resources
  • Performing BLInC website updates
  • Sets work expectations with customers and delivers against them
  • Extensive, detailed knowledge of software build and deployment in a matrixed, shared services environment, as well as development life cycles

Critical Skills:

  • Customer facing skills – written and oral communication
  • Self-starter
  • Self-motivated
  • Strong MS Office skills
  • Demonstrated ability to learn new systems.
  • Ability to drive, and work well in teams
  • Possess excellent customer consulting, written and communication skills

Basic Qualifications:

  • Bachelor’s degree in Computer Science or relevant degree
  • 2+ years of experience in the support of Library and Information Centers with IT support in a corporate infrastructure.

Preferred Qualifications:

  • Some knowledge of HTML and/or CSS preferred, but not required
  • Ticket/issue tracking systems experience
  • PowerBI experience preferred; any dashboards experience is a plus
  • Knowledge/education in the Life Sciences is a plus

Other Requirements:

  • Must be able to remains in a stationary position more than 25% of the time
  • The person in this position needs to occasionally move inside and outside labs
  • Occasionally move or lift up to 25 pounds  
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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“PerkinElmer has empowered and provided me the opportunity to learn and grow with the company. Every success is celebrated at PerkinElmer. I contribute every success to my supportive mentors and my team, the best that I have got in my entire corporate years. The sense of belongingness and respect for each other gave me a deeper meaning of what a family truly means. At PerkinElmer, I have found my family.”

Cherylle Galapon, Sales Manager, Diagnostics, Philippines, KOSJ

“PerkinElmer is, by essence, a truly ethical company and I feel myself supported and valued. It is great to work in a place where my personal values match the company´s values, and that is PerkinElmer for me”

Michel dos Santos, Sr. Manager, Diagnostics, Brazil, LATAM

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