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Technical Support Engineer

Germany

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Responsibilities

Location Hamburg, HamburgDE Job ID JR-020794

From cellular screening and imaging applications to high-throughput screening and genomics-based applications, we offer innovative, application-driven laboratory automation solutions.

https://www.perkinelmer.com/category/integrated-laboratory-automation

With a complete portfolio for high-throughput multimode plate detection, high-content analysis and liquid handling, PerkinElmer is uniquely positioned to understand scientific and application-specific needs.

The primary responsibility of this position is to provide technical support for our live-cell-imaging-systems and automation solution.

https://www.perkinelmer.com/category/live-cell-imaging-systems

Role description:

  • Provide global technical support to field service representatives for PerkinEimer live-cell-imaging-systems and automation solution

  • Drive root-cause Analysis for systematic field issues and be an active part in the continuous product improvement process.

  • Create supporting documentation to the field service organization e.g. Service Manuals and Service Data Bulletins

  • Interacts closely with our OEM partner on a global base

  • Develop and deliver training through blended learning platforms including virtual and online classes, laboratory session and classroom lectures

Requirements:

  • A qualified engineer with a broad understanding of various engineering disciplines(Mechanical, Electronic, Electrical, Pneumatics / Fluidics) or aligned experience

  • Self-driven with an ability to work in a highly dynamic and complex business Environment

  • Excellent communication skills, verbal and written and able to communicate acrossdifferent levels internally and at customer sites

  • Strong interpersonal skills for preparing and providing technical trainings

  • Flexible with regards to working hours to facilitate occasional global calls

What we offer:

  • Purpose-driven & inspirational environment

  • Dynamic culture in which customer are at the forefront

  • Being part of a highly qualified team that is committed to excellence

  • Amazing corporate culture that is collaborative and diverse

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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