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Technical Support Engineer (m/f/d)

Germany

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Responsibilities

Location Hamburg, HamburgDE Job ID JR-031379

PerkinElmer is a $2.9 billion global company committed to innovating for a healthier world. We create the instruments, tests and software used by scientists, researchers and clinicians to address the most critical challenges across science and healthcare, including the most recent COVID-19 pandemic. We strategically partner with customers to enable earlier, more accurate insights, supported by deep market knowledge and expertise. Our dedicated team of 13,000 employees are passionate about helping them work to create healthier families, improve the quality of life and sustain the wellbeing of people worldwide.

Technical Support Engineer (m/f/d)

Hamburg PKI

With a complete portfolio for high-throughput multimode plate detection, high-content analysis and liquid handling, PerkinElmer is uniquely positioned to understand scientific and application-specific needs.

The primary responsibility of this position is to provide technical support to our High-Content Screening Systems.

https://www.perkinelmer.com/product/opera-phenix-plus-system-hh14001000

Role description:

  • Provide 3rd level Technical Support and problem resolution. Provide technical support to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems.

  • Maintain and Create Technical Documentation. Play an active role in the development, maintenance and implementation of technical documentation and in-house technical knowledgebase systems to improve the efficiency of less-senior specialists and field service resources.

  • Support New Product Introduction. Support new product development efforts by providing critical input and evaluation of design-for-service, creating service documentation, defining service parts, developing installation protocols, training field service specialists.

  • Develop and Deliver Technical Training. Develop and deliver training through blended learning platforms including virtual and online classes for service engineers, inside service in the use of assigned product line/technology.

Requirements:

  • A qualified engineer with a broad understanding of various engineering disciplines(Mechanical, Electronic, Electrical, Pneumatics / Fluidics) or aligned experience

  • Professional experience in field service or customer support of complex electromechanical systems is beneficial but not necessary

  • Self-driven with an ability to work in a highly dynamic and complex business

  • Good communication skills in German and English, verbal and written and able to communicate across different levels internally and at customer sites

  • Strong interpersonal skills for preparing and providing technical trainings

  • Flexible with regards to working hours to facilitate occasional global calls

What we offer:

  • Purpose-driven & inspirational environment

  • Dynamic culture in which customer are at the forefront

  • Being part of a highly qualified team that is committed to excellence

  • Amazing corporate culture that is collaborative and diverse

  • Hybrid home-to-office working environment

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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