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Customer Support Engineer - Hamburg Region Remote

Germany

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Responsibilities

Location Hamburg, DE Job ID JR-019963

Provide best-in-class service to customers by maintaining a high standard of customer service and professional appearance. The OneSource Service Engineer is an ambassador for PerkinElmer to the customer.

Enhancing customer loyalty is ensured by supporting PerkinElmer equipment sales and other services.

Contributes to the overall performance of the customer service department by planning ahead, flexibly and efficiently.

This ensures the highest level of support and the best possible financial performance.

The customers are located in the region of Hamburg. The products to be serviced are mainly in Gas- and Liquid Chromatography coupled to mass spectrometry.

Main responsibilities:

  • Consulting for more complex sales processes, also on site at the customer.

  • Execution of field service work, such as maintenance, installation of measuring instruments, device repairs and accessories, assigned and allocated by the Dispatching Team / TechSupport or in consultation with the team leader.

  • Planning and organization of routine maintenance, qualification and/or calibration.

  • Ensuring proper documentation with the correct revision, under the applicable quality system and in compliance with applicable guidelines.

  • Orientation of personal working methods towards the achievement of overriding business, group and individual goals. 

  • Proper administration and management of a personal and joint spare parts warehouse.

  • Ensuring that all tools and test equipment are sufficient for the required performance and that all issued test equipment is calibrated and documented at the specified times.

  • Immediate and complete completion of service reports and documentation of working hours/expense accounts in the applicable IT system.

  • Carrying out instructions of external participants at a company or customer site.

  • Assistance with foreign assignments, when they are assigned by the supervisor.

Required work experience related to position:

  • Completed scientific/technical studies, preferably with a focus on chemistry/chemical engineering, electronics/electrical engineering or a comparable degree

  • 3+ years of related field and/or application experience.

  • Confident handling of Office package (Excel, Word, etc.)

  • Very good knowledge of German and English, spoken and written

  • Self-reliant, structured and efficient working method

  • Organizational talent, commitment and a pronounced sense of responsibility and cost awareness, as well as a high degree of customer orientation

  • Friendly, cooperative manner towards colleagues and customers

  • Good communication and negotiation skills

  • Residence located in the Hamburg area.

  • Valid driving licence (category B driving licence)

  • High willingness to travel

#remote

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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