Customer Service Engineer (San Juan, PR)
Guaynabo, Puerto Rico
ResponsibilitiesLocation Guaynabo, Puerto RicoUS Job ID JR-030017
PerkinElmer is seeking a qualified candidate to join the Service Team in our Diagnostics Business Unit. The individual will be responsible for supporting a large New Born Screening lab in San Juan, PR
The primary duties of the Customer Support Engineer are to install, maintain, verify performance and repair equipment at the customer site ensuring best-in-class service.
Install, Maintain, and Repair all equipment at this customer site
Act as primary Service liaison for this customer building a strong relationship ensuring their satisfaction
Minimize downtime of all equipment onsite
Keep area Service Manager and Area Sales Manager informed of all issues
Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
Manage and complete all Service Order in a timely manner
Order and maintain appropriate inventory to support the account
Submit Quality Notifications in a timely manner
Accountability for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment
Complete company assigned training in a timely manner
Report potential quality issues via the corrective action process.
Travel 5-10% - Primarily an onsite role
BS/BA in Chemistry, Biology, Engineering or other science related field with 2+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
Or Associates Degree with 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
Experience with Automate Liquid Handling, Micro-fluidics, and motion control systems
Preference for previous Waters or Sciex products (LCMS, MSMS)
Previous manufacturer related service experience (Waters,Sciex,Agilent)
Ability to troubleshoot and diagnose complex technical issues
Strong electro-mechanical skills.
Excellent organizational and communication skills.
Valid Drivers License
Experience in MS-Office products
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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