Responsibilities

Job Description Summary:

The Site Services Manager is responsible for leading and optimizing site-wide support functions to ensure efficient, cost-effective, and high-quality service delivery. This role oversees a diverse team and drives operational excellence across administrative, analytical, procurement, and project management functions. The ideal candidate brings strong expertise in procurement strategy, cost savings initiatives, and team leadership, with a continuous improvement mindset.

Job Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a cross-functional team including but not limited to: Coordinator Assistants, Administrative Assistant, Data Analyst, Project Manager, and Procurement Specialist
• Set clear goals, monitor performance, and foster a collaborative, high-performing team environment
• Support employee development through coaching, training, and succession planning

Operational Excellence

• Oversee daily site services operations to ensure efficiency, consistency, and alignment with organizational goals
• Identify process improvement opportunities and implement streamlined workflows
• Partner with cross-functional teams to support site needs and business priorities

Procurement & Cost Management

• Drive procurement strategies that maximize value and ensure compliance with company policies
• Lead cost savings initiatives, including vendor negotiations, contract optimization, and spend analysis
• Monitor budgets, track savings, and report on financial performance related to site services

Project & Program Management

• Oversee and support site-level projects, ensuring timely delivery and alignment with scope and budget
• Collaborate with the Project Manager to prioritize initiatives and manage resources effectively
• Utilize data and metrics to evaluate project outcomes and inform decision-making

Data & Reporting

• Leverage data analytics to identify trends, improve operations, and support strategic decisions
• Ensure accurate reporting and visibility into key performance indicators (KPIs)
• Partner with the Data Analyst to enhance reporting tools and dashboards

Procurement & Vendor Management

• Manage vendor relationships, including selection, performance evaluation, and contract compliance
• Ensure service levels meet expectations and address any performance gaps proactively

Sustainability (Preferred)

• Support or lead sustainability initiatives related to site operations, waste reduction, and resource optimization
• Identify opportunities to improve environmental impact while maintaining cost efficiency

Additional Responsibilities

• Serve as the Subject Matter Expert (SME) for all site service/TLS activities
• Partner with customer safety representatives to maintain a high level of laboratory safety and compliance
• Participate in floor/building oversight meetings and maintain regular communication with key stakeholders to proactively address and resolve issues
• Collaborate closely with the Service Manager to drive talent development, workforce planning, and overall business performance
• Identify opportunities for service expansion and support business growth through collaboration with internal and customer stakeholders
• Lead hiring activities including interviewing, selection, and onboarding of new team members
• Address employee performance and disciplinary matters in alignment with company policy
• Develop, implement, and maintain SOPs, work instructions, and supporting documentation to ensure consistent service delivery
• Ensure compliance with all health, safety, environmental, and security policies and procedures
• Maintain readiness for regional travel based on business needs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

• Proficient in project management and process optimization. 
• ​Ability to interpret information and transform into visual data.  
• ​Strong analytical and problem-solving abilities. 
• Strong communication skills.
• ​Exceptional interpersonal and coaching skills. 
• ​Experience of working in a compliance-driven environment.  
• ​Experience using Microsoft 365, including Outlook, Teams, Word, Excel and others. 
• ​Experience in effectively communicating with Senior level management.  
• ​Self-motivated and ability to work under pressure to prioritize conflicting deadlines.  
• ​Ability to work collaboratively with international counterparts to achieve global objectives.​ 

Basic Qualifications:

• Bachelor’s degree in Business, Operations, Supply Chain, or related field (or equivalent experience)
• Proven experience in procurement, vendor management, and cost savings initiatives
• Demonstrated leadership experience managing diverse teams
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and stakeholder management abilities

Preferred Qualifications:

• Experience working in a research laboratory environment with experience within the pharmaceutical industry is highly preferred.
• Expertise in data analysis
• Strategic thinking and execution
• Leadership and team development
• Financial and business acumen
• Project management experience or certification
• Knowledge of laboratory safety practices.
• Knowledge of 5S and/or 6 sigma principles.
  

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. 
• Job pace may be fast and job completion demands may be high. 
• Must be able to remain in a stationary position more than 25% of the time 
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.   
• Occasionally move or lift up to 25 pounds.