Consultant, Customer Success
United Kingdom | Madrid, Spain | Milan, Italy | Paris, France | Remote
ResponsibilitiesLocation Buckinghamshire, GB Job ID JR-028890
Consultant, Customer Success
Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.
Our dedicated team of about 14,000 employees worldwide, pioneer scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.
If you are seeking a meaningful, impactful, and stimulating career, look no further.
The PerkinElmer Informatics Customer Success team is dedicated to helping our customers successfully adopt our products. Our mission is to be a trusted partner to our customer. We're expanding our Customer Success team to include an experienced technical advisor with strong business acumen, good judgement, and a can-do attitude.
Who are you?
We are looking for an “A-team” player that has:
significant experience in Life Sciences
experience with the technical deployment of enterprise software solutions
a commitment to collaborating with customers on solutions that bring them success and “win-win” negotiations
What You Will Do:
Bring the 'Voice of the Customer' into decision-making
Act as the trusted technical advisor and collaborate with Customer Success Managers focusing on improved customer value
Partner with Product, Services, and Customer Success Managers to enrich the end-to-end customer experience
Consult with customers on best practices and use of PerkinElmer Informatics products
Provide roadmap updates and targeted product feature presentations to customers
Develop a Customer Success demo practice including building a library of customer demos, streamlining and curating the demo library content, and enable best practices for demo delivery
Ability and confidence to interact with technical and scientific personnel at a variety of levels
Ability to collaborate easily, communicate effectively, and inspire and influence other. Compelling presentation skills.
Bachelor’s Degree in a scientific domain (Chemistry, Biology, Chemical Engineering, etc.) or commensurate relevant experience
Demonstratable technical troubleshooting and problem-solving skills
Experience within a software environment, preferably SaaS
Experience of customer facing software consulting or presales capacity
Experience collaborating with cross-functional teams on high-priority and time-sensitive issues
Experience in life sciences or industrial chemical markets.
Desire to explore and the curiosity to learn
Willingness and ability to travel
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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