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NEW LAB Field Service Engineer & Service Technician - All U.S. locations

Bothell, Washington | Annapolis, Maryland | Atlanta, Georgia | Austin, Texas | Boston, Massachusetts | Chicago, Illinois | Dallas, Texas | Detroit, Michigan | Duluth, Georgia | Houston, Texas | Remote

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Responsibilities

Location Bothell, WashingtonUS Job ID JR-028673

Apply today to join our 2022 talent network of service engineer professionals and learn about new openings as they become available.

Location(s) : Chicago/IL, Dallas/TX, Detroit/MI, Houston/TX, Austin/TX, Baltimore/MD, Trenton/NJ, Los Angeles/CA, Orlando/FL, Portland/OR, Princeton/NJ, Fort Lauderdale/FL, Columbus/OH, Cincinnati/OH, Cleveland/OH, Sacramento/CA, South Bay/CA, San Diego/CA, Boston/MA, Cambridge/MA, South San Francisco/CA, Bothell/WA, San Jose/CA, Dover/DE, Wilson/NC Raleigh/NC, Upper Providence/PA.

Who are we?

PerkinElmer’s purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets. As a Engineer/Technical Team Member, you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism.

Learn more about how we make a impact: https://bit.ly/pkiaboutusvideo

You’ll need to have:

  • 1yr+ experience with demonstrated ability to troubleshoot, repair, and provide qualification instrumentation services
  • Lab and/or field service experience
  • Be able to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base. 
  • Valid driver’s license. While performing the duties of this position you need to maintain safe motor vehicle operation

Even better:

  • Previous experience using Microsoft 365
  • Previous experience with analytical instrumentation
  • Previous Military experience

Education Qualifications:

  • A.S or BA degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering
  • Technical certification and previous experience combination

What will you be doing?

Enhance the Customer Experience

  • Install, maintain, validate and repair PerkinElmer and/or multi vendor instrumentation at customer sites with best-in-class service
  • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
  • Deliver customer familiarization for instrument operation and maintenance
  • Communicate service offerings including training, support, software, laboratory services products and field upgrades
  • Partner with our customers to understand their analytical workflow and applications

Support your Team

  • Support the local instrument sales representative(s) to help secure new instrument orders
  • Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
  • Display exceptional written and verbal communication skills and actively interface with peers and customers
  • Develop organizational awareness of other functional groups and product lines

Drive Organizational Growth

  • Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
  • Contribute to account profitability through efficient execution and service delivery
  • Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
  • Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.  

Physical Requirements

  • The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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