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Customer Service Engineer, Columbia, South Carolina

Columbia, South Carolina | , Remote

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Location Columbia, South CarolinaUS Job ID JR-030017

PerkinElmer is seeking a qualified candidate to join the Service Team in our Diagnostics Business Unit. The individual will be responsible for supporting our Newborn Screening Customers in Columbia, SC and other customers in the US as needed


The primary duties of the Customer Support Engineer are to install, maintain, verify performance and repair equipment at the customer site ensuring best-in-class service.

  • Install, Maintain, and Repair all equipment at this customer site

  • Act as primary Service liaison for this customer building a strong relationship ensuring their satisfaction

  • Minimize downtime of all equipment onsite

  • Keep area Service Manager and Area Sales Manager informed of all issues

  • Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time

  • Manage and complete all Service Order in a timely manner

  • Order and maintain appropriate inventory to support the account

  • Submit Quality Notifications in a timely manner

  • Accountability for assigned company assets to include:  Company vehicle, tools, test equipment, telecommunication equipment

  • Complete company assigned training in a timely manner

  • Report potential quality issues via the corrective action process.

  • Travel 5-10% - Primarily an onsite role

Basic Qualifications

  • BS/BA in Chemistry, Biology, Engineering or other science related field

  • 2+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

.Preferred Qualifications

  • Experience with Automate Liquid Handling, Micro-fluidics, and motion control systems

  • Preference for previous Waters or Sciex products (LCMS, MSMS)

  • Previous manufacturer related service experience (Waters,Sciex,Agilent)

  • Ability to troubleshoot and diagnose complex technical issues

  • Strong electro-mechanical skills.

  • Excellent organizational and communication skills.

  • Valid Drivers License

  • Experience in MS-Office products

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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“PerkinElmer has empowered and provided me the opportunity to learn and grow with the company. Every success is celebrated at PerkinElmer. I contribute every success to my supportive mentors and my team, the best that I have got in my entire corporate years. The sense of belongingness and respect for each other gave me a deeper meaning of what a family truly means. At PerkinElmer, I have found my family.”

Cherylle Galapon, Sales Manager, Diagnostics, Philippines, KOSJ

“PerkinElmer is, by essence, a truly ethical company and I feel myself supported and valued. It is great to work in a place where my personal values match the company´s values, and that is PerkinElmer for me”

Michel dos Santos, Sr. Manager, Diagnostics, Brazil, LATAM

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