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Sales Coordinator

Chennai, India

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We provide our customers with critical knowledge, expertise and innovative detection, imaging, software, and services solutions so that they can make better decisions for better outcomes. At PerkinElmer, we make a difference everyday – helping scientists, clinicians and governments detect earlier and more accurately to improve the health and safety of people and the environment. Our solutions range from enabling the discovery of more effective diagnostics and therapies, to making sure that the food we eat, the water we drink, and our environment are safe from contaminants. PerkinElmer is looking for a motivated, proven and experienced sales professional to expand our growth in the life science arena. If you are entrepreneurial and enjoy selling capital equipment by employing a consultative sales approach utilizing various organizational assets with the ability to understand scientific application and supporting technology than this is a great opportunity for you.

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Success Profile

What makes a successful ‘sales specialist’ at PerkinElmer?
Check out the traits below to see if you have the right mix.

  • Good Listener 10
  • Strategic 10
  • Problem-solver 9
  • Mediator 8
  • Results-driven 7
  • Quick-thinking 6

Additional Traits

  • Perceptive
  • Relationship expertise
  • Team player
  • Skilled presenter
  • Persuasive

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Rewards


*Rewards may differ based on the location.
  • Medical, Dental and Vision
    Healthcare FSA
    Dependent Care FSA
    Health and Wellness Programs

  • Employer Matching 401(k)

  • Tuition Reimbursement
    Professional Development

  • Maternity and Paternity Leave

  • Paid Holidays and Sick Days

  • Life and Disability Insurance

  • Work/Life Balance

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Responsibilities

Location(s)
  • Chennai, Tamil Nadu
Status Regular Job ID JR-013829

Maintaining customer order files
 To take follow-up for dispatch as per schedules mentioned in the order
 Coordinating with the vendors as & when required for Local Supply Orders
 Maintaining sales records for the regional manager to report to the senior
management team. The reports are maintained at an individual, team and
regional level.
 To share issue tracker details every week with the regional manager
 Maintain and share closed calls summary on a weekly basis
 Purchase order processing - forwarding SOC to customer and follow up for
LC and Payments
 To make follow up calls to customers to confirm orders and payment
details
 To contribute to customer satisfaction by ensuring the accuracy and timely
processing of orders
 Maintaining the shipment and PIR details, single invoice to forward to
customers.
 Coordinating with the customer care team on document processing and
shipment
 Coordination with other department – sharing the shipment & IRD forms
with the service team
 IQOQ documents follow-up, site readiness mail from customer , local
supplies to service team
 Reminder mails to customer & calls to hasten site readiness for
installation
 Daily search of new invitations to tender on N-Procure website
 Review tender documents
 Coordinate with finance Team For EMD/PBG Request. Preparing
supporting letters for sending EMD/Order acknowledgement/PBG to
customer.
 Timely management of tender activities
 Catalogues ordering when required
 Preparing F2F sheet on weekly basis
 Managing/supporting team in SFDC & QS3 activities. To also generate
relevant reports from SFDC data as required

Service:-

Repair Calls
 Uploading of Service Reports and PM checklist in Portal
 Tracking and matching of closed calls with respect to uploaded reports
in portal
 Component request form
 Dispatching parts to respective FSEs location
 Tracking the defective part
 Supporting Spares parts order
Preventive Maintenance Calls
 Ensuring that all calls are assigned to FSEs by proper coordination with
Group Leaders
 Rescheduling of the calls as per mutually agreed dates with customer
 Correspondence with customer related to forfeiture of the call upon
expiry of the contract
 Uploading of Service Reports as well as PM Check list in portal
Installation Calls
 Coordinating with CC team for assigning the calls upon receipt of IRD
from Sales Coordinator
 Ensuring supply of all items at site as per PO and inform FSE to attend
the call
 Writing mails to customer for site readiness and inform about forfeiture

of warranty in case of customer delays
 Installation Handover Certificates to be sent to CC for warranty date
creation and same need to be uploaded in portal. Same to be sent to
Finance for Rev Rec cases.
Orders/Parts Management
 Order Package to be prepared for all small pack orders and sent to CC
 Supporting Tender Submission for Small pack orders
 Follow up with customers for order amendment, payment follow up etc
for open orders
 Open orders to be tracked till parts are delivered to customer
 Diagnostic parts movement to and out of office to be tracked
 Road Permits needed for parts movement to be arranged
 Movement of customer property in and out of office to be updated in
portal
 Defective parts to be returned to Warehouse as per process
 Reporting of available parts in office on monthly basis to Inventory
manager
Miscellaneous
 Dispatch of Invoices to proper contact person as per order package
 Ordering of PM Kits if covered under the contract as per order package
 Filing of customer correspondence


PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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