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Customer Service Leader

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    Location(s)
  • Chengdu, Jiangxi

Status Regular Job ID JR-006102 Recruiting Region Asia-Pacific

全面负责客服部及样本处理组的日常管理工作;

Be reponsible for the customer department and sample handling department daily management work.

接听客服电话,为客户提供基本咨询服务;

Timely response the customer’s concerns and questions to meet the customer’s satisfaction.

负责客户异议以及投诉的处理并及时给予客户反馈;进行投诉情况汇总,并根据要求进行相应反馈;

Be responsible for the customer complaint, and feedback to the customers timely, summarize the customer complaint and response according to the situation.

跟踪样本处理进度,及时发送报告单;

To follow up the progress of sample handing and send out the report timely.

与各部门密切沟通;

To keep close communication with each relvant department.

参与实验室的参观接待等行政事务;

To be involved in the visitor reception and tour releated adminsration task.

负责本部门培训与评估,根据业务发展提出培训需求;

Be responsible for the group learning and evaluation, and raise the training requirement according to the business development.

负责监督本部门人员工作进展情况;

To supervise and check the group members task implementation status.

协助实验室主任进行人员工作分配,排班及培训安排事宜;

Cooperate the lab director for the personnel assigment, shift arrangement and training management.

上级交代的其他任务。

Any other relevant tasks assigned by supervisor.

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