Product Director, Professional Services

• Portfolio strategy and rationalisation. Own the offering roadmap across both practices, including the definition of laboratory relocation as an offering, the reduction of non-repeatable account-specific work, and the decision on which service lines are retired.
• Service standard and permitted variation. Own the methodology, governance and performance metrics that make delivery consistent, the assurance evidence that demonstrates the standard is met, and the determination of where account-specific variation is permitted.
• Commercial model and delivery economics. Own pricing, packaging and rate card architecture, the embedded delivery economics beneath them, and the vendor and spend economics supporting Asset Management. Determine how capability duplicated across the two practices is resolved.
• Account expansion and cross-practice offerings. Define the sequence by which an account expands from one practice into the other, and develop the offerings that require both, including the flow of operational observation from embedded teams into the asset record.
• Planning and investment allocation. Own the annual plan and the multi-year trajectory, and determine the allocation of investment between the two practices.
• Go to market and enablement. Own positioning, proposal content, pricing guardrails and commercial enablement, lead the shaping of strategic and complex pursuits, and represent the group externally as a recognised authority.
• Capability and workforce planning. Own a single capability plan across both practices, and the development and succession of the Subject Matter Experts and technical functions within the team.
• Digital enablement. Act as business partner to Digital Product Management, representing customer and operational requirements, shaping prioritisation and release planning, and driving adoption.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Within the first eighteen months the role is expected to have both practices measured against a defined standard rather than described, the combined proposition priced and sold, capability duplicated between the two practices resolved, and laboratory relocation defined with a recommendation on its long-term position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

• Internal. Executive and portfolio leadership, regional and site leadership, the Compliance, Validation and Lab IT practice leaders, Digital Product Management, and the commercial, finance and HR functions.
• External. Customer laboratory, scientific, engineering, quality and procurement leadership; OEM and third-party vendors; industry bodies and conference programmes; technology and outsourcing partners.

• Commercial ownership of a services practice or portfolio, with accountability for revenue, growth and margin across more than one geography.
• Credibility in both constituent disciplines, multi-vendor asset or field service operations and scientific laboratory operations, within regulated (GxP) environments.
• Command of embedded service economics, where the cost base is personnel deployed in the customer's laboratory, and the pricing structures that sustain margin as a deployment scales.
• A record of taking a service from definition through to repeatable, profitable delivery, supported by methodology and governance that withstood that growth.
• Directing senior Subject Matter Experts and technical specialists whose depth in their own discipline exceeds your own, and recruiting and retaining people of that calibre.
• The judgement to discontinue services, influence without authority across a global matrix, and the executive communication to construct and defend an investment case.

• Bachelor's degree in a scientific, engineering or technical discipline and 12 or more years of progressive experience across laboratory, scientific, asset management or technical services, including at least 5 years with commercial ownership of a service line, practice or portfolio and at least 5 years leading teams;

OR

• Advanced degree (MSc, PhD or MBA) in a relevant discipline and 10 or more years of progressive experience with the same commercial and leadership content;

OR

• An equivalent combination of education and experience.

• Advanced degree in a scientific or engineering discipline, and an MBA or equivalent commercial qualification.
• Experience spanning both scientific laboratory services and multi-vendor asset or field service, on either the provider or the customer side, across North American and European markets.
• Working knowledge of CMMS or EAM systems, metrology and calibration, the qualification and validation interface (IQ, OQ, PQ), laboratory informatics and laboratory automation.

The annual compensation range for this full-time position is $190,000 to $230,000 + Bonus. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.