Lab Coordinator
Boston, Massachusetts
Responsibilities
Location Boston, MassachusettsUS Job ID REQ-055477Daily Responsibilities/Job Description: Assist all site-based personnel and customers with the following:
Compile and assemble program governance documentation per agreed cadence, in preparation for review with customer. Documentation may include instrument inventory list, program financials, KPI’s/metrics, etc.
Ad Hoc reports.
Open Work Orders for repairs and planned maintenance on behalf of scientists.
General communication / escalation with customers regarding the OneSource program
Instrument Inventory Integrity:
Assist all site-based personnel, internal back office staff and customers to ensure instrument inventory integrity within the data base, by the following:
Conduct instrument inventory sweeps of all instruments on an as-needed basis.
Conduct spot checks of instrument inventory.
Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.).
Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (ARC process)
Conduct additional lab support activities as agreed upon by departmental leadership and PKI.
Ensure PM schedules are met and all work orders schedule with appropriate service delivery team
Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction.
Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
Verify required customer health and safety requirements for site entry have been completed by engineer.
Escort the engineer to the equipment location and hand off to customer equipment owner/user.
Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure.
Verify performance of maintenance or install and need for return visits.
Work Environment – N.A
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
