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Field Service Technician

Boston, Massachusetts

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Location Boston, MassachusettsUS Job ID JR-033794

PerkinElmer’s purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world,
we deliver unique solutions to serve the diagnostics, life sciences, food, and environmental markets.

Every day, PerkinElmer Service Technicians help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As
a Service Team Member, you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism.

As a Service Technician, you will deliver service and support to our customers which includes Preventive Maintenance of PerkinElmer and/or Multivendor Products. This support will include troubleshooting and repair of minor issues related to maintenance requirements and post
maintenance testing.

Duties and Responsibilities:
• Provide scheduled preventative maintenance for contract customers, remedial maintenance for noncontract customers billed at an hourly rate
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
• Drive the leads of new service agreements, service agreement upgrades and instrument add-ons to existing contracts
• Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Accountable for assigned company assets to include: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Manage appropriate levels of inventory to ensure adequate supply and records are maintained
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Display exceptional written and verbal communication skills and actively interface with peers and customers

Position Description
• Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..

You must ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base. A valid driver’s license is needed; While performing the duties of this job, the employee must always safely operate a motor vehicle.

Basic Qualifications:

  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related military experience.

Preferred Requirements:

  • Bachelor’s degree
  • Experience using Microsoft 365
  • Exposure to analytical equipment and/or lab environment
  • Knowledge of laboratory safety practices
  • Certification of company training on equipment
  • Strong interpersonal skills; team player with customer satisfaction focus
  • Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
  • Ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role requires:

The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: Regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach
with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability
to adjust focus

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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