Director, Product Management, Asset Management Services

Asset Management keeps our customers' instruments working, whoever made them. The practice covers multi-vendor service and preventive maintenance across every OEM in the estate, repair and break-fix, and calibration; the full asset lifecycle from onboarding and laboratory relocation, including whole-site moves and consolidations, through to decommission and disposal; the estate record itself, including physical inventory, RFID tagging and standardised asset data; and the commercial control layer of procurement, vendor management, entitlement tracking, benchmarking and spend consolidation. It is delivered by engineers and specialists working in customer laboratories in regulated (GxP) environments, at a scale of hundreds of thousands of managed assets across thousands of laboratories.

The Practice Director owns Asset Management globally as a product. The role defines what the practice sells, why customers buy it, what it costs to deliver, how it is priced and how it evolves, and carries accountability for its revenue, growth and profit.

Owning the product carries two obligations to the rest of the business. The Director enables the commercial organisation to sell it, giving them the proposition, evidence, pricing and confidence to take it to customers. The Director equally enables the operational organisation to deliver it, providing the service design, methodology, standards and capability that make delivery consistent and profitable in every account and region. Alongside this, the Director builds the capability the market will require before it is asked for and represents the organisation as a recognised authority in the field, combining direct leadership of a team of Subject Matter Experts and technical functions with extensive influence across regional, commercial and functional leadership.

Job Responsibilities

• Own the commercial performance of the practice globally, including revenue, growth and profit. Set the annual plan and the multi-year trajectory, and make the investment, pricing and rationalisation decisions required to deliver them.
• Define the offering strategy and multi-year roadmap: segments served, offerings to build, scale, partner on or retire, and the position the practice holds against competitors, grounded in market assessment, competitive analysis and customer evidence.
• Define the customer value proposition, and own the pricing, packaging and rate card architecture together with the business case evidence that supports it.
• Own service development end to end, taking offerings from concept through design, business case, pilot, launch and hypercare into scaled delivery that is sellable, repeatable and profitable by design.
• Own go to market and sales enablement, including positioning, qualification criteria, proposal content, pricing guardrails and training, and personally lead the shaping of strategic and complex pursuits.
• Set and protect the delivery standard through the methodologies, governance, quality frameworks and performance metrics that make delivery consistent in every account and region, with the assurance mechanism to prove it is being met.
• Own the vendor and spend economics that sit behind the practice, including the OEM and third-party relationships, entitlement, benchmarking and consolidation, so that commercial control is a differentiator of the offering rather than a back-office activity.
• Champion digital transformation of the practice, acting as the business partner to Digital Product Management: representing customer and operational needs, identifying where digital solutions improve the service, shaping feature prioritisation and release planning, and driving adoption across the organisation. Evolve the portfolio so customers realise greater value through connectivity, insight and technology-enabled service offerings.
• Build capability ahead of demand, maintaining a forward view of the technology, the regulatory environment and customer operating models, and owning the workforce capability plan and succession for critical expertise.
• Represent the practice externally as a recognised authority through customer executive forums, industry conferences, publications and strategic partnerships, converting that standing into pipeline and credibility.
• Recruit, lead and develop a high calibre team of Subject Matter Experts and technical functions, and secure outcomes across regions and functions through influence rather than direct authority.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Key Relationships

• Internal. Executive and portfolio leadership, regional and site leadership, other practice leaders, Digital Product Management, and the commercial, marketing, finance and HR functions.
• External. Customer laboratory, engineering, quality and procurement leadership; OEM and third-party service vendors; industry bodies and conference programmes; technology and outsourcing partners.

Critical Skills:

• Ownership of a services offering, practice or service line with accountability for revenue, growth and margin, at scale and across more than one geography.
• Offering management discipline applied to services: market assessment, value proposition definition, pricing and packaging, lifecycle management, and build, buy or partner decisions.
• Deep credibility in multi-vendor asset, instrument or field service operations within regulated (GxP) laboratory or equivalent technical environments, including laboratory relocation and move programmes, with the range to hold both engineering and commercial conversations at executive level.
• Partnering with product and technology teams to turn a service into a digitally enabled one: translating operational need into requirements, influencing a roadmap they do not own, and driving adoption once capability ships.
• Command of the vendor and spend economics behind a service of this kind: OEM and third-party contracts, entitlement, benchmarking, consolidation and rate structures.
• Track record of designing and launching new services and scaling them to profitable delivery, supported by methodology, governance and quality frameworks that survived that growth.
• Influence without authority across a global matrix, and the executive communication to construct and defend an investment case.
• Recruiting, developing and retaining senior engineering and technical experts in a competitive market.

Basic Qualifications:

• Bachelor's degree in an engineering, technical or scientific discipline and 12 or more years of progressive experience in asset management, field service or technical services, including at least 5 years with commercial ownership of a service line, practice or portfolio and at least 5 years leading teams;

OR

• Advanced degree (MSc, PhD or MBA) in a relevant discipline and 10 or more years of progressive experience with the same commercial and leadership content;

OR

• An equivalent combination of education and experience.

Preferred Qualifications:

• Advanced degree in an engineering or scientific discipline, and an MBA or equivalent commercial qualification.
• Experience in multi-vendor laboratory services, OEM field service, laboratory relocation or equipment and facilities outsourcing, on either the provider or the customer side.
• Experience operating across both North American and European markets.
• Working knowledge of asset management and work order systems (CMMS or EAM), metrology and calibration, RFID and asset tracking, condition-based or predictive maintenance, and the qualification and validation interface (IQ, OQ, PQ).
• A recognised external profile in laboratory asset management, field service or technical services.

Working Environment:

• The role may be based on the East Coast of the United States, and requires working patterns that accommodate multiple time zones.
• Travel of up to approximately 30 to 40 percent to customer sites, company locations, partner sites and industry events, including international travel.
• Must be able to work in a laboratory or controlled environment requiring personal protective equipment (e.g. lab coat, safety glasses).
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25 percent of the time, and to move occasionally between labs, corridors, adjoining rooms and buildings on site.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required include, without limitation, close range and distance vision, colour vision, peripheral vision, depth perception and the ability to adjust focus.
• Potential risk from lab-based hazards including but not limited to extreme temperature, biological materials and hazardous chemicals, and may be required to complete Medical Clearance, Respiratory Protection Training and Fit Testing.

The annual compensation range for this full-time position is $190,000 to $230,000 + Bonus. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.