Customer Care Representative
Bangkok Thailand
Responsibilities
Location Bangkok, BangkokTH Job ID REQ-055412Responsibilities
- Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction.
- Process work orders service orders from customers within the assigned region, from order entry to invoicing.
- Co-ordinate shipping efforts between various manufacturing facilities and third-party suppliers.
- Ensure proper documentation and all order management processes are in accordance with corporate policies on revenue recognition, pricing and various import and export regulatory requirements, business ethics and practices.
- Process Letters of Credit documentation, bank guarantee, performance bid bonds.
- Ensure timely reporting of orders, sales, inventory, and backlog performance.
- Identify and respond to customers inquiries and ensure resolution to customers satisfaction.
- Handle customer complaints and input into in-house system for complaint resolution and trending.
- Establish good working relationships with both internal and external customers.
Basic Qualifications
- Candidate must possess at least a bachelor’s degree in business administration or equivalent.
- At least 3 years’ experience in a customer care environment.
- Experience in SAP system.
- Good interpersonal & communication skills.
- Self-motivated, pro-active, analytical mind set and good problem-solving skill.
- Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
