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Site Leader

Denmark | Remote

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Responsibilities

Location Ballerup, CapitalDK Job ID JR-026212

PerkinElmer is looking for Site Leader

Location: Denmark (multiple locations in one region)

Summary:
Accountable for service delivery and tactical support of the client account team. Ensuring the delivery of best-in-class customer support effective service and resource planning/deployment. Acting as a primary point of contact for all local site issues. Accountable for managing field service resources within this assigned group to achieve established revenue and profitability goals.

Responsibilities:

  • Responsible for the growth strategy of the OneSource service business at the site

  • Leading monthly meetings with key responsible representatives of the customer

  • Ensuring PerkinElmer contractual obligations (KPI) are fulfilled

  • Reporting KPIs to management on a regular basis

  • Main contributor in recruiting additional engineers if necessary

  • Monitoring and leading field service work and vacation planning

  • coaching m, carrying out regular reviews Sets objectives to members of the OS service tea

  • staff and ensuring that training and development is provided

  • Ensures that service engineers submit documentation correctly completed and on time

  • Is main responsible for revision of all data for financial chargebacks and open PO report

  • Reviews open SR data and takes necessary action

  • Responsible for customer satisfaction by building a customer relationship, monitoring the response down time, maintenance plan, first time fix and other agreed KPI within SLA and
    keeping customer surveys and making suggestions for improvement.

  • Customer contact point for complaint management

  • Ensures that on site admin team is performing their tasks in such manner that correct

Requirements:

  • Higher degree with relevant number years’ experience or equivalent and affinity with Electro-mechanics, electronics or chemistry

  • Experience of working in a laboratory environment in industry or academia

  • Previous team management experience

  • Previous experience of field service is a plus

  • Proven interpersonal and team skills

  • Good strategic thinking and analytical skills

  • Exhibits an assertive personality with a strong bias for action and is result oriented

  • Tackles tough problems with firm deadlines

  • Ability to work under time constraints

  • Good presentation skills

  • Languages: Danish and English

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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“PerkinElmer has empowered and provided me the opportunity to learn and grow with the company. Every success is celebrated at PerkinElmer. I contribute every success to my supportive mentors and my team, the best that I have got in my entire corporate years. The sense of belongingness and respect for each other gave me a deeper meaning of what a family truly means. At PerkinElmer, I have found my family.”

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