The Vice President of Client Engagement (VP,CE) isa senior executive responsible forthe strategic growth,relationship management, andoperational excellence of 2-3globally significant accounts.This role is pivotal in ensuring the firm is positioned as a trusted advisor and supplier across client organizations.The VP, CE drives revenue growth, fosters deep client relationships, and ensures the successful delivery of services through executive-level engagement and cross-functional collaboration. The VP, CE brings deep credibility, extensive networks, and influence within the accounts they serve. They will work closely with regional leaders, Principal Consultants, and delivery teams to build trust, align services withclient needs, andsurface new opportunities.This rolewillbeexpected tobe 20-40% billable on active projects within accounts tomaintain visibility, support project launches,andguide executive-level touchpoints.

Key Responsibilities:

StrategicAccountLeadership

• Develop andexecute multi-year strategic account plansaligned withclientbusiness objectives and industry trends.
• ConductquarterlySWOTanalysesandcompetitivebenchmarkingtorefineaccountstrategies.
• Establish andmaintainexecutive sponsorship alignment betweenclientandcompany leadership.

ClientEngagement&Governance

• Facilitate executive steeringcommittees andgovernance forumstoensurealignment and transparency.
• Implement structured feedback loops(e.g.,NetPromoter Score, Voice oftheCustomer) to continuously improve service delivery.
• Lead crisismanagement andissueresolution withafocus onpreserving long-term relationships.

RevenueGrowth&Pipeline Conversion

• Setand achieve annual revenue targets foreachaccount, withclear KPls forupsellandcross-sell initiatives.
• Identifyandpursuewhitespace opportunities throughproactiveneeds assessments and solution co-creation.
• Leadstrategic pursuits,includingRFPresponses, solutiondesign,andexecutive presentations.

Collaboration&IntelligenceSharing

• Chair regularaccount teammeetings toalignongoals, shareinsights, andcoordinate execution.
• Ensureknowledge transfer andbestpracticesaredocumented anddisseminated across teams.
• Champion theuseofCRM/PSA toolstomaintain dataintegrity andvisibility intoaccount health.

InternalGovernance&ProgramParticipation

• Activelycontribute tocompany-wide strategicinitiatives,includingserviceinnovation and market expansion.
• Lead orparticipate ininternaltaskforces focused onclientexperience, oroperational excellence.
• Mentorhigh-potentialtalent andcontributetosuccession planning efforts.

Account Revenue Growth: greater than or equal to 15% YoY growth per account

Pipeline Conversion Rate: greater than or equal to 55% of qualified opportunities

Client Advocacy Score: NPS or equivalent TBD greater than or equal to 95%; greater than or equal to 2 client testimonials/year

EngagementCadence: 80% execution of QBRs and executive check-ins

Project Success Rate: greater than or equal to 95% on-time, on-scope project launches with clientsatisfaction greater than or equal to TBD

Internal Contributions: Active participation in greater than or equal to 1 strategic initiatives or mentorship programs annually

Experience Required:

Education: Bachelor's Degree inLife Science, Engineering, orrelated discipline (OR a combinationofequivalent experience inCQVengineering, cGMPfacility start-up,project management and/or comparable military experience).

Industry Expertise: 15+ yearsinlifesciences,biotech, ortechnical consulting withastrong understanding of regulatoryenvironments,R&D, manufacturing,and commercialization.

ClientLeadership:Proven trackrecordofmanaging$10M+accounts withcomplex stakeholder ecosystems.

Strategic Thinking: Ability tosynthesize markettrends,clientneeds,andinternalcapabilities into actionable strategies.

CommercialAcumen:Deepexperienceinconsultative selling,contractnegotiation,and value-based pricing.

OperationalExcellence:Familiaritywithdeliverymodels,projectgovernance, and performance metrics in a professional services context.

TechnologyProficiency: ExperiencewithCRM/PSA platforms(e.g.,Salesforce,Certinia), data visualization tools, and collaboration platforms.

Other Required:

Highdegreeoftechnicalcompetenceandcreativity

Travelasnecessaryforbusinesscontinuity.

PerkinElmer/Project Farma is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for em oyment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer/Project Farma is committed to a culturally diverse workforce.

Applicants must be authorized to work in the United States on a full-time basis. We will not sponsor applicants for current or future work visas for this position. This position may require significant travel to support project and business needs. We cannot employ anyone with an invalid driver's license.

The annual compensation range for this full-time position is $200,000 - 270,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.