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Quality Software Engineering Co-Op

Akron, Ohio

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Location Akron, OhioUS Job ID JR-032702

Position Overview

The Akron Technical Center Quality group is seeking a Co-Op Quality Associate to join our team. This individual will join other quality personnel in documenting and investigating customer complaints regarding the performance of our newborn screening software applications. These software tools manage our customers’ laboratory work-flow and help enable the early detection of certain metabolic disorders in newborn babies.

The Quality Associate Co-Op position requires motivation, steady team effort, and customer interaction. In this position, you will learn how to use and support our software while working with local software engineers to investigate customer issues as well as communicate with the international quality team, following an established complaint handling process. In addition, you will gain an understanding of the science behind genetic screening.

Position Details

The Quality Associate Co-Op position is responsible for reviewing product support cases and forwarding complaints to the manufacturer. The position interfaces with Software Support and customers to gather additional information required for complaint initiation/investigations. The position serves as a liaison between the manufacturer, the customer, and Software Support. 

In this position, you will rely on the following tools: Microsoft SQL Server and Visual Basic. If you don’t have training and/or experience in these technologies that’s ok. We will work with you on an appropriate training plan. Whether your strengths are with some of the tools we use or you have a strong science background with an interest in computers, we’ll provide an introduction to facilitate success. What’s most important is that you have an interest in the healthcare field as a career!


If you feel these are some of your strengths, this position may be for you:

  • Strong problem solving ability and technical aptitude
  • Excellent communication skills
  • Attention to detail
  • Thorough
  • Ability to function both independently and on multi-disciplinary teams
  • Willingness to learn
  • Drive to succeed
  • Interest in health & life sciences industries

Basic Qualifications:

  • Pursuing a Bachelor’s degree in a STEM field
  • Applicants must hold at least a sophomore status at an accredited university.

Preferred Qualifications:

  • Pursing a degree in Biomedical Engineering, Computer Engineering, etc. 


We are looking for students available during the following terms: Spring 2023, Fall 2023, and Summer 2024.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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