Analytical Solutions Sales Operations

Responsible for customer care operations, stakeholder communication, issue resolution, and continuous process improvement across the LATAM region. This role will additionally support billing operations as needed.

Purpose

PerkinElmer seeks a motivated, experienced customer care representative to accelerate our growth. This position is responsible for the delivery of customer order processes that support the business needs of the assigned region.

Responsibilities

• Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction.
• Provide day-to-day administrative support to the Sales team, facilitating smooth execution of sales activities and achievement of commercial objectives.
• Support the preparation, tracking, and updating of sales forecasts, ensuring data consistency and alignment with commercial inputs.
• Maintain and regularly update sales opportunities in Salesforce (SFDC), ensuring data accuracy, completeness, and traceability.
• Prepare, analyze, and distribute business report, providing visibility on revenue and order intake to support business decision-making.
• Analyze Flat Files report to validate and control revenue data, identifying discrepancies and supporting continuous process improvement.
• Create and validate instrument and consumable orders in SAP, ensuring compliance with internal procedures and policies.
• Responsible for creating and maintaining Sales Rep Codes in SAP for new sales representatives
• Responsible for opening and managing warranty registration records once orders are delivered and invoiced

Academic Qualifications:

• Candidate must possess at least a bachelor’s degree in business administration or equivalent.

Work Experience & Requirement:

• At least 3 years of experience in a Customer Care environment.
• Strong knowledge of Salesforce (SFDC) and CPQ, including quote management, order processing, and data accuracy.
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) for reporting, analysis, and daily operational activities.
• Good computer skills, including SFDC, CPQ, SAP, and MS Office applications.
• Good interpersonal and communication skills.

Preferred Characteristics

• Self-motivated, proactive, and analytical mindset with strong problem-solving skills.
• A talented team player with the ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and ability to manage multiple priorities effectively.